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WAN connection lost

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WAN connection lost

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WAN connection lost
WAN connection lost
2022-08-03 21:59:47 - last edited 2022-08-05 01:37:01
Tags: #Wi-fi
Model: Archer C80  
Hardware Version: V1
Firmware Version: 1.11.30 Build 220624 Rel.50807n(5553)

I just purchased the Archer C80, I noticed that it keeps losing connection to the internet, I checked the logs and saw that the WAN turns off and on! Carrier modem is in BRIDGE mode. And I'm using wifi with Smart Connect active.

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#1
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1 Accepted Solution
Re:WAN connection lost-Solution
2022-08-04 05:39:17 - last edited 2022-08-04 05:39:24

@Pedr0x 

 

Please go through the troubleshooting suggestions in the following thread, then report back with the requested information if the issue persists:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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5 Reply
Re:WAN connection lost-Solution
2022-08-04 05:39:17 - last edited 2022-08-04 05:39:24

@Pedr0x 

 

Please go through the troubleshooting suggestions in the following thread, then report back with the requested information if the issue persists:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:WAN connection lost
2022-08-04 14:14:58

  @Kevin_Z , HI

 

I've already made these settings and the problem persists, I'm putting the log so you can check what's happening!
File:
syslog.rarDownload
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#3
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Re:WAN connection lost
2022-08-05 01:46:23

@Pedr0x 

 

Can I know who is your ISP? Have you confirmed if you can get a stable connection by wiring a computer directly to the ISP modem already, maybe with the same ethernet cable that connects to the C80 WAN?

 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:WAN connection lost
2022-08-05 02:57:11

  @Kevin_Z 

 

The computer connected directly from the IPS modem works normally and the service is stable. The problem could be with the WAN port or a problem with the latest firmware version.

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#5
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Re:WAN connection lost
2022-08-05 06:20:51

@Pedr0x 

 

Thanks for the follow-up. The support engineers have sent you an email, and the ticket ID is TKID220805451, please check your email box and reply.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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