@Kevin_Z 

 

First of all, thanks for the answer. 

 

Is this NET/Claro Virtua your ISP?

Yes, NET/Claro is my ISP. Virtua 125Mb is the product name.

 

What if you connect a computer to the ISP modem directly, will you get a stable connection? When the internet drops on the C6, will you still get internet access if you connect the computer directly to the ISP modem but without a reboot?

When I connect PC directly to ISP modem, internet works both cable and Wi-Fi (I let Wi-Fi from ISP modem works once to try it, but usually I turn it off) properly. When C6 drops internet, ISP modem's connection still works.

 

How often does the disconnection happen? Is the WAN Connection Type on the C6 Dynamic IP?

Yes, C6 WAN Connection is on Dynamic IP. 

The connection lasts for about an hour or two if no one is using it. However, if someone is using the internet, it does not go down.

 

It's like the C6 turns itself off when no one is using it, but it can't automatically come back on.

 

Is this C6 new? When did the issue start to happen? If it was working fine before, please try resetting it to factory defaults and reconfiguring it from scratch, then monitor the connectivity.

I installed about a week ago and worked this way ever since. At first I thought it was ISP hardware problem. 

 

I'll reset and reconfigure C6 tonight, tomorrow I'll reply.

 

Sorry that I cannot speak Portuguese.

No problem. I think I got it what you meant. I hope you understand my english.

 

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By the way, the log file can help?

Good night. I reconfigured it from scratch, but it still happening. I just sent the log file to the e-mail address. Hope it can works.