Powerline 4010 KIT(UK) Ver 3.0 update fails
I"m trying to update the firmware on my Powerline TL-PA4010 KIT(UK) Ver:3.0.
I have downloaded the firmware from the support page. The downloaded file appears to be for EU even though I have selected UK version 3.
The update fails, so I'm wondering if the downloaded file is incorrect.
The filename is TL-PA4010(EU)V3_180914
If this is incorrect for the UK model, please point me to the correct file.
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Hello @jamesall
Thank you for starting a detailed thread.
For powerline devices, sometimes the UK local website lists the (EU) version firmware, most of the time it is a common firmware for (UK)/(EU).
Firmware for TL-PA4010Kit V3 : https://www.tp-link.com/support/download/tl-pa4010-kit/#Firmware
NVM & PIB or GGL is firmware file for wired powerline units, firmware is updated via tpPLC Utility:
How to update the firmware using tpPLC Utility (new logo)?
Temporarily turn off firewall or antivirus software and see if that makes any difference.
If that failed, can I have a photo of the error message when firmware update got failed?
Please share a photo of the file names that has been uploaded and a photo of the back label on TL-PA4010 for us to double confirm the model & country version, thank you.
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Screenshots of the download location, filenames, error message and photo of the adapter all attached.
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Hello @jamesall
Sorry for the late reply, and really appreciated for the photos, the firmware files looks fine to me if you uploaded the PIB.NVM. separately.
If you own a Windows PC, you could also try to update the firmware on a Windows.
To better assist with your case we created a support email TKID220923225 and get it escalated, please check your email inbox.
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@jamesall May I know were you able to update the firmware successfully? If you need any further help, please reply TKID220923225 and let us know.
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I have the same problem with PA2010. I downloaded the utility and firmware on the TPLinks Web Page. When I tried to update the firmware, the update task failed and the plc didnt work (leds do not blink anymore).
I have another kit but I am really not convinced that it will be the same result.
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