This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Issue with Tether / HomeShield
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi. Since today, my Tether applciation on Android is buggy ; when I move to HomeShield and select some user profile for the setting of parental control, the window briefly appear and then switch back to the list of routers. I cannot edit any more the parental control, and it seems the phoen application is the only way to do it ? When I cannot on the address http://192.168.0.1/ from my computer, I find no way to edit the parental control. I am reluctant to reinstall the application, cause I fear to loose the configuration painfully tuned. Any advice welcome.
This Article Applies to:
All Wi-Fi Router models that support HomeShield, such as Archer AX73 v1, Archer AX55 v1, etc.
Issue Description/Phenomenon:
When clicking the Parental Control profile on the Tether app, it simply crashes and returns to “My Device” page, and you may get a blank page as follows:
Solution and Suggestions (Updated on Oct 19 2022):
If any of you experience the same issue as described above, it's suggested to check and update to the latest Tether App, which could be 3.8.6 for Android now. In any cases you cannot detect the update, please wait for one day or two and check for the updates later then, it will be available soon.
If you are experiencing a different issue regarding the Tether app, please Start a New Thread and do remember to include the following information:
1. Model and firmware information of the TP-Link device that you are trying to control via the Tether app.
2. Tether App version, and phone system (IOS/Android versions).
3. If possible, please provide the specific time that when the issue happened last time.
This Article Applies to:
All Wi-Fi Router models that support HomeShield, such as Archer AX73 v1, Archer AX55 v1, etc.
Issue Description/Phenomenon:
When clicking the Parental Control profile on the Tether app, it simply crashes and returns to “My Device” page, and you may get a blank page as follows:
Solution and Suggestions (Updated on Oct 19 2022):
If any of you experience the same issue as described above, it's suggested to check and update to the latest Tether App, which could be 3.8.6 for Android now. In any cases you cannot detect the update, please wait for one day or two and check for the updates later then, it will be available soon.
If you are experiencing a different issue regarding the Tether app, please Start a New Thread and do remember to include the following information:
1. Model and firmware information of the TP-Link device that you are trying to control via the Tether app.
2. Tether App version, and phone system (IOS/Android versions).
3. If possible, please provide the specific time that when the issue happened last time.
After changing the subscription period from monthly to annual subscription, the Internet protection, anti-intrusion protection and IoT protection functions stopped working. Information on the current protection has not been preserved. An attempt to enable protection ends with the message "Operation failed".
