ARCHER AX73 AX5400 INTERNET DROPPING
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I have purchased AX73 two weeks ago. From day one i noticed internet drops on my PC, connected with lan cable and to Wi-Fi clients. At the time of the drops i checked my ASP modem and the connection of the VDSL line was full 100mbs and working good. The latest Led controller log shows the disconnections happening for no reason at all, i have also attached the full log. The router is connected from the WAN port to my asp's modem (which is in bridge mode) and is using a PPPoE connection:
2022-10-07 19:41:19 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 19:41:19 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 19:41:19 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 19:41:17 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 19:41:17 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 19:41:17 Led Controller INFO [1567] Start to run LAN_OFF
2022-10-07 19:37:42 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 19:37:42 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 19:37:42 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 19:37:28 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 19:37:28 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-07 19:37:28 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 19:37:11 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 19:37:11 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 19:37:11 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 19:36:56 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 19:36:56 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-07 19:36:56 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 18:45:28 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 18:45:28 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 18:45:28 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 18:45:00 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 18:45:00 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-07 18:45:00 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 08:14:11 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 08:14:11 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 08:14:11 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 08:13:56 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 08:13:56 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-07 08:13:56 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 08:13:54 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 08:13:54 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 08:13:54 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 06:00:14 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-07 06:00:14 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 06:00:14 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 06:00:11 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 06:00:11 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-07 06:00:11 Led Controller INFO [1567] Start to run LAN_ON
2022-10-07 06:00:09 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-07 06:00:09 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-07 06:00:09 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 23:59:20 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-06 23:59:20 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 23:59:20 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 23:59:18 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-06 23:59:18 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 23:59:18 Led Controller INFO [1567] Start to run LAN_OFF
2022-10-06 11:15:06 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-06 11:15:06 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 11:15:06 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 11:15:01 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 11:15:01 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-06 11:15:01 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 11:14:59 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 11:14:59 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 11:14:59 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 10:10:47 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-06 10:10:47 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 10:10:47 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 10:10:46 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 10:10:46 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-06 10:10:46 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 10:10:44 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 10:10:44 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 10:10:44 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 07:19:48 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-06 07:19:48 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 07:19:48 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 07:19:37 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 07:19:37 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-06 07:19:37 Led Controller INFO [1567] Start to run LAN_ON
2022-10-06 07:19:35 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-06 07:19:35 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-06 07:19:35 Led Controller INFO [1567] Start to run LAN_ON
2022-10-05 19:17:43 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-05 19:17:43 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-05 19:17:43 Led Controller INFO [1567] Start to run LAN_ON
2022-10-05 19:17:28 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-05 19:17:28 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-05 19:17:28 Led Controller INFO [1567] Start to run LAN_ON
2022-10-05 17:47:25 Led Controller INFO [1567] Start to run WAN1_ON
2022-10-05 17:47:25 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-05 17:47:25 Led Controller INFO [1567] Start to run LAN_ON
2022-10-05 17:44:06 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-05 17:44:06 Led Controller INFO [1567] Start to run WAN0_ON
2022-10-05 17:44:06 Led Controller INFO [1567] Start to run LAN_ON
2022-10-05 17:43:10 Led Controller INFO [1567] Start to run WAN1_OFF
2022-10-05 17:43:10 Led Controller INFO [1567] Start to run WAN0_OFF
2022-10-05 17:43:10 Led Controller INFO [1567] Start to run LAN_ON
What you can see in the attached log happened just now:
This is the info from the router:
Link Status Up
Modulation Type VDSL2_Vectoring
Actual Rate(Up/Down) 11255/112637 kbps
Attainable Rate(Up/Down) 53812/143383 kbps
Noise Margin(Up/Down) 37.2/9.6 dB
Line Attenuation(Up/Down) 12.8/5.3 dB
Output Power(Up/Down) 9.1/11.4 dBm
Data Path(Up/Down) Fast/Interleaved
Interleave Depth(Up/Down) 1/8
Interleave Delay(Up/Down) 0/0 ms
INP(Up/Down) 4/4 symbols
Profile 17a
Showtime Start 67 h 58 min 27 s
LinkEncap G.993.2_Annex_K_PTM
CRC Errors(Up/Down) 0/47465
FEC Errors(Up/Down) 0/7264
I have connected the ISP modem directly and there are no drops at all at the Internet connection.
My ISP is from Greece and is called NOVA. The modem is the ZTE ZXHN H288A.
I have also attached a new log from today, 9/10/2022/ showing more disconnections....
Unfortunately this did not help also, i had another two disconnections since i have done this change, please see into it, i cannot use the router at all if it behaves like that, i need to ask for a solution or a refund....
The latest log of the router is attached to my message