Deco M4 not connecting to nearest deco

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Deco M4 not connecting to nearest deco

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43 Reply
Re:Deco M4 not connecting to nearest deco
2022-11-04 11:33:20

  @abhishekgujjar 

Thank you for the testing. I have made notes on the support ticket as well and hope the engineers could help us find the problem very soon.

Thank you a lot for your cooperation.

Best regards.

 

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#43
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Re:Deco M4 not connecting to nearest deco
2022-11-04 13:36:53 - last edited 2022-11-04 13:37:46

David-TP wrote

  @abhishekgujjar 

Thank you for the testing. I have made notes on the support ticket as well and hope the engineers could help us find the problem very soon.

Thank you a lot for your cooperation.

Best regards.

 

  @David-TP 

 

Thanks. If you can, please update this ticket with brief summary of an issue, or even close it and open new one. Here is info that should be in that ticket:

 

Subject: Unable to save changes to Signal Source selection

Hardware: M4(V4)

Firmware: 1.1.0 (beta)

Error message: Failed to save your settings. Please try again later.

 

Detailed Problem Description:

 

What user has:

 

M4(v4) firmware 1.1 (beta) <---> Living Room Deco

 

What user wants to have:

 

M4(v4) firmware 1.1 (beta) <---> Bedroom Deco

 

When user opens Signal Source selection page for M4(V4), they are able to toggle Auto to Off, after which they are presented with list of Deco to choose from. User is able to choose Deco to connect to. When user makes changes and pushes SAVE, an error message appears. Configuration changes are not saved.

 

This error appears regardless of what Deco is chosen from the list to connect to.

This error appears even if just Auto toggle set to off and SAVE pushed, without changing what Deco to connect to.

 

It were observed that in the list of Deco to select, there is no checkmark for one with current connection. In comparison, in M5 firmware 1.6 when Auto toggle is set to Off, Deco to which there is current connection has checkmark after it.

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#44
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Re:Deco M4 not connecting to nearest deco
2022-11-05 12:54:22 - last edited 2022-11-05 12:54:38

@David-TP Thanks for the voting links...hope those features comes soon to all Deco M4s

Just a M4 (2-pack) user who regrets buying it
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#45
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