Deco X20 DSL Ethernet ports down

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Deco X20 DSL Ethernet ports down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 DSL Ethernet ports down
Deco X20 DSL Ethernet ports down
2022-12-16 06:59:03 - last edited 2022-12-16 08:08:05
Model: Deco X20-DSL  
Hardware Version: V1
Firmware Version: 1.0.4 Build 20210807 Rel. 46250

New modem installed today.  Congigured to ISP ok.  Set up wifi ok.  Connected 4 x Ethernet clients ok.

After approx 7hrs all 4 Ethernet clients went down. 
Rebooted modem, Ethernet clients initially came up but after approx 10-20 seconds all went down again

Unplugged all Ethernet ports, replugged.  All Ethernet clients came up & went down again adfter approximately 10-20 seconds.

Reset X20, recreated ISP connection, wifi.  Each ok.  1 Ethernet client came up for 10-20 seconds then down again.

Wireless is ok, both frequencies.

Date & time set correctly but not reflected in any logs.  All logs start Thu Jan 1 09:30:40 1970.

checked firmware, up to date, no alternative offered to dowload

Need help ... How do I get the 4 Ethernet ports up & stable?

Ps tried to load logs but upload failed.

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3 Reply
Re:Deco X20 DSL Ethernet ports down
2022-12-16 08:15:47

  @Mtfr 

Welcome to the community.

Did only the 4*Ethernet clients get affected? All mobile devices are still working fine?

May I know the model number of these 4 Ethernet clients?

And you could send the system logs to support.forum@tp-link.com.

Wait for your reply.

Best regards.

 

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#2
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Re:Deco X20 DSL Ethernet ports down
2022-12-16 10:25:46

  @David-TP 

thanks for your reply David.  Yes, all wifi clients remained perfectly ok.

Four Eth clients were an Xbox, Reolink PoE camera, Dell or hp laptop & an unmanaged netgear switch which itself had 4 clients.

I've since got Eth 1,3,4 working again -waiting to see how long for.  I've not reconnected the Netgear switch.  All those clients were working ok on previous Hawawi modem / router 

Ive emailed all the logs, both prior to reset & afterwards.

Thanks

Mark

 

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#3
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Re:Deco X20 DSL Ethernet ports down
2022-12-20 11:32:13

  @Mtfr 

Thank you very much for the logs.

Did the issue repeat again ever since the switch was unplugged?

Best regards.

 

 

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