TP Link Deco internet problems

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TP Link Deco internet problems

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TP Link Deco internet problems
TP Link Deco internet problems
2023-02-08 19:24:32
Model: Deco X20  
Hardware Version:
Firmware Version: 1.0.3 Build 20220609 Rel 51734

Hi,

 

i have som problems with my Deco X20 since arround 2 weeks.

I already reset my Deco and still same problems.

 

1. Wifi is verry inconsistant. Sometimes it works and in the next minute it is verry slow. ( DSL Speed Test 0.5 Mbit/s )

I tested also with my Laptop and my Phone. directly beside the Deco.

 

Now i just using just  one of my Deco's. If i turn on the second one, the problems will much more frequently. I am not able to work longer then 5 minutes.

 

2. My laptop shows my wifi and another hidden network.

I am sure i come from the DEco, becaus if i turn off the Deco booth are gone.

If i try to connect it asks for the ssid and the password. If i type the datas i can connect and it works. Now i can see 2 networks. The seciónd has the same name just wit "-2" at the end.

 

I just activated the 2.4 GHz network. The 5GHz is disabled.

 

I have the Decos since arround 2 Month. At the beginning they worked very well i am almost without wifi.

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4 Reply
Re:TP Link Deco internet problems
2023-02-09 06:33:12

  @Pascalj1983 

Hi, Thank you very much for the feedback.

How much internet bandwidth you are supported to get when Deco works properly?

Did you test the Ethernet connection from the main Deco X20 as well? Did the cable speed also fluctuate a lot?

I noticed you have turned off 5ghz. Since 2.4ghz is easily affected by the wireless interference around, have you tried to turn on 5ghz only?

 

As for the hidden SSID, did you see it via a WiFi analyzer?

I am a little curious how you found out its SSID and password, and do you use the same password as the normal WiFi network?

It is suggested to check the guest network settings and check whether it has been set to "hidden" from the network list.

 

Thanks a lot.

Best regards.

 

 

 

 

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Re:TP Link Deco internet problems
2023-02-09 09:20:12 - last edited 2023-02-09 13:16:34

 @David-TP 

 

hi thanks for your feedback.

 

my normal bandwidth is around 40 Mbit/s

now it drops down to 0.5 or even less. Also got 0.1.


I have a modem/router from my internet company and My main Deco is in router mode and all the connected devices go through the deco.

 

until now I don't have problems with the cable devices. Tv and music streaming works well.

also the dsl speedtest with cable is ok.

 

i did not tried to turn off the 2.4 and just use the 5 ghz only because some devices just support 2.4 ghz.

 

 

the hidden ssid is shown in windows if I activate the wifi.

at the beginning i thought maybe it's from my neighbor but I receive it also in the basement .

So I turned off my deco for testing and the hidden wifi was gone.

 

next Test was to try to connect.

then windows ask 2 things.

1. Ssid where I typed my normal ssid name 

2. password where I typed my password 

With that data's I could connect to the hidden wifi 

The guest network is also turned off.

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#3
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Re:TP Link Deco internet problems
2023-02-12 21:16:30 - last edited 2023-02-16 23:29:25

Problems with the Internet always drive me into depression

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#4
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Re:TP Link Deco internet problems
2023-02-13 08:18:20

  @alanpiers 

 

looks like there is no solution.

Maybe they are defect.

i think I will send them back.

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