Unable to access some websites via Deco X20

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Unable to access some websites via Deco X20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to access some websites via Deco X20
Unable to access some websites via Deco X20
2023-02-13 11:06:39
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20220401 Rel63997

Unable to access some websites when connected via X20

 

From my mobile phone, I was trying to access Peloton, the exercises are not streaming, when I turned off WiFi on the phone, I was able to access via 5G

 

Same applies for some websites

 

No Parental control set on my profile

 

Has anyone else come across this?

 

Thanks

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Re:Unable to access some websites via Deco X20
2023-02-14 06:16:02

  @Ramanan 

Hi, could you please test on other devices as well, like the laptop or another smartphone?

Would there be any error message when these websites failed to load?

Please refer to this link to change the WAN DNS to 8.8.8.8/8.8.4.4 : How to change DNS server settings on my Deco

By the way, have you subscribed HomeShield Pro?

Best regards.

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