Query regarding bug fixing update
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
After the last firmware update I'm facing problem like speed slow down.Suddenly my internet speed drops and stay like that.After I reboot my router the speed becomes normal again.Anyone else facing this problem?When can I expect a fix for this bug?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @MarufAhammed
Thank you for reaching out to us and welcome to the TP-Link community.
Can you please describe the speed drop issue in detail? What is the correct speed you can get when connecting to the C64, and what is it when it drops?
Does this happen to the wireless connection or do both wired and wireless have the same issue?
If the speed is not normal after updating the router firmware, it's suggested to factory reset the router and try reconfiguring it from scratch, then check and monitor the speed again.
You can also go through the troubleshooting suggestions provided in this article to exclude some interference.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I have reset the router,and that didn't resolved the issue.Both the wireless and wired connection has the same slow down issue.I have placed my router in a suitable place.The speed reduction is quite significant.For example my normal internet speed is 35-40 Mbps,but it suddenly drops to 600Kbps-2 Mbps.After I reboot my router the speed comes back to normal again.
- Copy Link
- Report Inappropriate Content
Thank you very much for getting back with the detailed info.
Just want to confirm again does the speed issue occur just after you upgraded the router firmware to the latest? Before the update, is it working fine?
Is it convenient to confirm if you can still get a good speed if you connect to the ISP modem directly and dial up on the computer? If yes, please remove the C64 from the network, and connect a computer to the ISP modem directly, then follow the guide below to dial up on the computer to monitor if you can get the desired speed:
How to set up a PPPoE connection on Windows 8&10
How to configure PPPoE connection on Mac pro
If the speed is always good and stable, then connect the modem back to the WAN port of the C64, and reconfigure it to connect to the internet to monitor the speed.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Yes the speed issue occur just after I upgraded the router firmware to the latest.Before the update,it was working just fine.I have followed the guide to dial up on the computer to monitor the speed and got the desired speed.Connecting the router again causes the same problem.Now it is irritating me.I didn't expect this type of experience from brand like Tp-link.
- Copy Link
- Report Inappropriate Content
Thanks very much for sharing all the detailed info.
To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 590
Replies: 5
Voters 0
No one has voted for it yet.