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phone can't access the Internet but used to work

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phone can't access the Internet but used to work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
phone can't access the Internet but used to work
phone can't access the Internet but used to work
2023-04-18 23:56:04
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.5.1 Build 20210204 Rel. 50164

My Android phone can't access the Internet but used to work.

It connects to wifi but then says there is no internet.

Other devices work fine.

I changed the dns, rebooted the phone, forgot the network.

It seems to work for a few seconds but then stops.

I thought maybe the "Infected Device Quarantine" was being triggered so I turned that off and it didn't help.

I set up a guest network and it WORKS on both 2.4GHz and 5GHz.

I'd rather be on the main network so suggestions are welcome.

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Re:phone can't access the Internet but used to work
2023-04-19 01:49:08 - last edited 2023-04-19 01:56:08

  @bjlockie 

I switched back to the main network and it works.

 

 

This was in the router's system log.

daemon.err client_mgmt: client(xx-xx-xx-xx-xx-xx) not found in arp table disconnect_counter=1

I'm not sure if it is the right time but it is my phone's MAC.

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Re:phone can't access the Internet but used to work
2023-04-19 02:37:43

  @bjlockie 

Thanks a lot for the feedback.

It seems like something prevents Deco from assigning IP addresses to the smartphone. so far, I am not sure what it is.

You could keep monitoring this device for a while and feel free to update here if something happened.

 

By the way, may I know the model number of your Android phone?

Thank you very much.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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Re:phone can't access the Internet but used to work
2023-04-19 03:04:53

  @David-TP 

 

LG G7 One 

Android 11

It worked for years. 

The router probably hasn't changed and the phone probably didn't. 

I wonder if something else had the same ip but there is nothing new on the network. 

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