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phone can't access the Internet but used to work

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phone can't access the Internet but used to work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
phone can't access the Internet but used to work
phone can't access the Internet but used to work
2023-04-18 23:56:04
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.5.1 Build 20210204 Rel. 50164

My Android phone can't access the Internet but used to work.

It connects to wifi but then says there is no internet.

Other devices work fine.

I changed the dns, rebooted the phone, forgot the network.

It seems to work for a few seconds but then stops.

I thought maybe the "Infected Device Quarantine" was being triggered so I turned that off and it didn't help.

I set up a guest network and it WORKS on both 2.4GHz and 5GHz.

I'd rather be on the main network so suggestions are welcome.

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Re:phone can't access the Internet but used to work
2023-04-19 01:49:08 - last edited 2023-04-19 01:56:08

  @bjlockie 

I switched back to the main network and it works.

 

 

This was in the router's system log.

daemon.err client_mgmt: client(xx-xx-xx-xx-xx-xx) not found in arp table disconnect_counter=1

I'm not sure if it is the right time but it is my phone's MAC.

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Re:phone can't access the Internet but used to work
2023-04-19 02:37:43

  @bjlockie 

Thanks a lot for the feedback.

It seems like something prevents Deco from assigning IP addresses to the smartphone. so far, I am not sure what it is.

You could keep monitoring this device for a while and feel free to update here if something happened.

 

By the way, may I know the model number of your Android phone?

Thank you very much.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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Re:phone can't access the Internet but used to work
2023-04-19 03:04:53

  @David-TP 

 

LG G7 One 

Android 11

It worked for years. 

The router probably hasn't changed and the phone probably didn't. 

I wonder if something else had the same ip but there is nothing new on the network. 

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