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Main deco X50-POE is disconnecting from the internet

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Main deco X50-POE is disconnecting from the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Main deco X50-POE is disconnecting from the internet
Main deco X50-POE is disconnecting from the internet
2023-05-09 06:21:11 - last edited 2023-05-09 08:26:29
Model: Deco X50 - PoE  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230301

Hi

I have recently purchase Deco X50-POE  3-stations for my home.

The main unit is lose connectivity from internet after some time. I tried with router mode and AP mode but problem is still there.

Firmware is updated. 

 

checked logs while disconnection got this error Tue May 9 12:55:53 2023 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.250 is Local Network Control Block Tue May 9 12:55:53 2023 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

 

What should I do?

 

Thanks

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#1
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2 Reply
Re:Main deco X50-POE is disconnecting from the internet
2023-05-10 03:33:16

  @ManiJuneja 

Hi, May I know your internet service provider and the model number of the main ISP router?

Have you noticed any Deco X50-POE turn red during the disconnection?

If Deco X50-POEs are powered by a POE switch, can I have the model number of the POE switch?

Is the current network topology like:

Internet--ISP modem router---POE switch---3*Deco X50-POEs

 

By the way, do you need to restart Deco to get the internet connection back?

Thank you very much.

Wait for your reply.

Best regards.

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#3
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Re:Main deco X50-POE is disconnecting from the internet
2023-05-31 13:56:34

  @David-TP  I have the same thing . Main Deco X50 behind a ZTE modem ( experia box )  followed by 5 client deco's .

Fun thing is, when I set the deco to wifi router ( which is not suitable for me ) it seems to be ok, but once put in accespoint mode, the deco wil lit red

after a while and reconnects then 2-3-4-5-10 minutes later. 

 

I monitored the zte modem / router and nothing seems wrong or blocked.

TP Link netherlands said it was a zte issue, but i dont believe it, since I also tried it on a delta fiber line with different modem.

 

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#4
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