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Deco X90 shows client devices as offline even though they are connected

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Deco X90 shows client devices as offline even though they are connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X90 shows client devices as offline even though they are connected
Deco X90 shows client devices as offline even though they are connected
2023-05-10 08:03:33
Model: Deco X90  
Hardware Version:
Firmware Version: 1.1.6 Build 202303030

I have the main deco setup in router mode and connected to various client devices via switch.

 

All of my devices were online in the app for a while but now some appear as offline although they do have internet access and work as intended.

 

The devices that disappeared don't have a static ip. Is there anything I can do to troubleshoot this without factory resetting anything?

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#1
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2 Reply
Re:Deco X90 shows client devices as offline even though they are connected
2023-05-11 07:35:56

  @Othwat 

Hi, welcome to the community.

I think your current issue is quite like this post:

https://community.tp-link.com/en/home/forum/topic/538092?replyId=1111830

Can I have a picture of your network map?

And if possible, could you please refer to this link to help me get the APP log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#2
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Re:Deco X90 shows client devices as offline even though they are connected
2023-06-03 21:40:58 - last edited 2023-06-03 21:41:56

Hi David,

 

Thank you for your reply.

 

I've sent the requested logs.

My connection map: The Deco is set as a router and not as an access point. router -> main deco -> switch -> POE switch -> device

Please note that I can now see the devices but it seems random since they weren't in the app in the past 3 weeks.

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#3
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Helpful: 2

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Replies: 2

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