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Strange issue with AX72 and Sky FTTP Connection

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Strange issue with AX72 and Sky FTTP Connection

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Strange issue with AX72 and Sky FTTP Connection
Strange issue with AX72 and Sky FTTP Connection
2023-05-18 10:14:25 - last edited 2023-05-23 07:09:00
Model: Archer AX72  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20220520 rel.75663(4555)

I bought an AX72 to replace the Sky Q router for my gigabit FTTP connection. It works for the most part, I no longer need the Sky Q router and connect the AX72 directly to the Fibre ONT.

 

However, I get problems whenever I do any sort of serious downloading that maxes out the speed of my connection. For example I downloaded Fifa 23 from the EA app this morning in about 5 minutes, and after this I was unable to load a number of websites eg bbc, Epic games, however others would work just fine. I rebooted the router and then things returned to normal. So I deleted Fifa 23 and downloaded it again and bang, same thing, websites stopped working.

 

They resolve in DNS

It affects all machines on the network (wifi and hard wired)

I've tried MAC cloning my current PC, and changing the MAC to be the same on the Sky router

I've tried changing DNS on the router, my PC, in DHCP, it has no effect.

 

If I put my Sky Q router back in between the ONT and the AX72 this problem does not seem to occur (yet anyway). 

 

Any ideas? I'd rather not leave the Sky Q router in place because the bufferbloat is horrible on it.

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#1
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1 Accepted Solution
Re:Strange issue with AX72 and Sky FTTP Connection-Solution
2023-05-22 07:48:19 - last edited 2023-05-23 07:08:59

  @Kevin_Z thanks upon further investigation I think this may be related directly to the EA app itself as there are numerous posts describing the same symptoms on the EA forums (just google ea download breaks internet connection). There are similar reports about the Ubisoft client and I remember this happening using that as well 

 

I wonder what these programs are doing to the network traffic to cause these problems at a router level?

 

 

Recommended Solution
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#5
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5 Reply
Re:Strange issue with AX72 and Sky FTTP Connection
2023-05-19 12:17:15

@bynar010 

 

Hi, what do you mean by "maxes out the speed of my connection"? Finish the downloading? 

 

Have you enabled or modified the QoS settings on the AX72? Could it be the downloading exceed the bandwidth? Try disabling it to see if the issue fixed.

 

Also, check and update the router firmware to the latest version to exclude a firmware issue of a specific version.

If my reply helps with the issue, please click on the arrow pointing upward. If it solves your issue, please click the star to mark it as a "Recommended Solution".
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Re:Strange issue with AX72 and Sky FTTP Connection
2023-05-19 12:48:26

  @Liverpool20 Hi I mean I'm saturating my gigabit broadband speed during the download (100MBs+) for 6 or 7 minutes, this is extremely rare as most sources won't provide that speed or the files aren't big enough to take that long to download so this issue is intermittent. I've only ever noticed this issue occuring when I've done a large game download, usually from EA or Ubisoft, Steam never reaches 100MB for any length of time. 

 

I don't use QoS and am on the latest firmware (earlier versions of the firmware won't negotiate a connection to Sky FTTP internet so I have to use it).

 

Its like the router says thats enough data for today and just stops working right. I've no caps or anything configured anywhere.

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#3
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Re:Strange issue with AX72 and Sky FTTP Connection
2023-05-22 07:33:21

@bynar010 

 

Interesting.

 

I personally don't hear of such issues before, but I would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Strange issue with AX72 and Sky FTTP Connection-Solution
2023-05-22 07:48:19 - last edited 2023-05-23 07:08:59

  @Kevin_Z thanks upon further investigation I think this may be related directly to the EA app itself as there are numerous posts describing the same symptoms on the EA forums (just google ea download breaks internet connection). There are similar reports about the Ubisoft client and I remember this happening using that as well 

 

I wonder what these programs are doing to the network traffic to cause these problems at a router level?

 

 

Recommended Solution
  2  
  2  
#5
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Re:Strange issue with AX72 and Sky FTTP Connection
2023-05-23 07:08:53

@bynar010 

 

Thank you so much for updating here in the community to let us understand why the issue happens. Thank you.

 

You may keep an eye on the EA forums in case this could be figured out. Good luck.

 

BTW, I'm going to mark your reply as the “Recommended Solution” to close this topic so others can also benefit from the solution.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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