False connection alerts

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False connection alerts

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False connection alerts
False connection alerts
2023-06-15 19:32:22
Model: Deco S4  
Hardware Version: V1
Firmware Version: 1.5.1

I have connection alerts by email for the children's devices. Last night i got emails at 0309 and 0523 about my daughters laptop connecting. She says she slept all night and the browsing history shows no activity. Im struggling to understand why we would get an alert from a device that is switched off. Any suggestions?

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Re:False connection alerts
2023-06-16 08:51:11

  @StevePen 

Hi, Welcome to the community.

If the laptop did not power off, Do you have any Apps running in the background, like Outlook receiving a new email or System starting backup files?

And was it the first time that you had this issue? Have you noticed the same issue with other clients as well?

Thank you very much.

Best regards.

 

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