Deco Online portal not working properly - cannot update firmware

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Deco Online portal not working properly - cannot update firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Online portal not working properly - cannot update firmware
Deco Online portal not working properly - cannot update firmware
2023-06-25 15:03:01
Model: Deco P9  
Hardware Version:
Firmware Version:

 

I'm currently having issues with updating a few of my decos. I spent ages just trying to log into the portal, as it wasn't accepting my password at first. I even reset the online ID but that still didn't work for ages. I finally got in and it now won't show any of the decos on the network. I then go in and click 'check for upgrades' and it just spins for ages with 'operation failed'. I tried to do this through the app, but it directed me to the online portal which clearly is broken. Has anyone had similar issues with any luck resolving it? (Images Below)

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Re:Deco Online portal not working properly - cannot update firmware
2023-06-25 18:00:59

  @alijam100 

 

Did you try a different browser?  Are you trying to access this via a mobile device?

 

Try something like Chrome or Firefox on a Windows PC, never seen any issues that way.

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