Home Network Community > All Threads > Unable to get internet.
< All Threads

Unable to get internet.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to get internet.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to get internet.
Unable to get internet.
2023-08-05 10:56:09
Model: Archer AX73  
Hardware Version:
Firmware Version:

Morning,

 

I'm trying to set up archer AX73 with my ISP, they've informed me that all isneeded is the VLAN id which i've imputed but still not working.  is there anything else people can recommend? i've rebooted numerous times. i've tried with and without VLAN.  There is no modem as its direct from exhange and all is needed is DHCP enabled and dynamic ip.

 

below is system log

 

####################################################################
#                  Archer AX73 System Log
# Time = 2023-08-05 11:54:42
# H-Ver = 2.0.0 ; S-Ver = 1.0.2 Build 20220524 rel.51659
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; 
# WAN: W = dhcp ; I = 0.0.0.0 ; M = 0.0.0.0 ; 
#      G = 0.0.0.0 ; D1 = 0.0.0.0 ; D2 = 0.0.0.0 
# Clients connected: 1 ; WI-FI : 1 
####################################################################
2023-08-05 11:54:43 parental-control[2682]: <6> 229505 Service stop
2023-08-05 11:54:43 parental-control[2682]: <6> 229503 Function disabled
2023-08-05 11:54:42 basic-security[2469]: <6> 219504 Service start
2023-08-05 11:54:42 basic-security[2469]: <5> 219606 Flush conntrack table succeeded
2023-08-05 11:54:41 access-control[2407]: <6> 239504 Service start
2023-08-05 11:54:41 access-control[2407]: <6> 239503 Function disabled
2023-08-05 11:54:40 firewall[1768]: <6> 209504 Service start
2023-08-05 11:54:37 firewall[1768]: <6> 209505 Service stop
2023-08-05 11:54:34 nat[1301]: <6> 211501 Initialization succeeded
2023-08-05 11:54:33 nat[1301]: <6> 211501 Initialization succeeded
2023-08-05 11:54:28 imb[332]: <6> 218507 Daemon connection succeeded
2023-08-05 11:54:28 imb[332]: <6> 218012 ARP Binding disabled
2023-08-05 11:54:28 imb[332]: <6> 218506 Config interface initialization succeeded
2023-08-05 11:54:28 imb[332]: <6> 218501 Initialization succeeded
2023-08-05 11:54:22 qos[32361]: <6> 259504 Service start
2023-08-05 11:54:22 qos[32361]: <6> 259503 Function disabled
2023-08-05 11:54:22 qos[32361]: <6> 259505 Service stop
2023-08-05 11:54:16 nat[31044]: <7> 211001 Flush conntrack
2023-08-05 11:54:16 nat[31044]: <6> 211502 Function enabled
2023-08-05 11:54:16 nat[31044]: <5> 211051 Create NAT chain succeeded
2023-08-05 11:54:15 nat[31044]: <6> 211501 Initialization succeeded
2023-08-05 11:54:15 nat[31044]: <6> 211501 Initialization succeeded
2023-08-05 11:54:15 parental-control[30865]: <6> 229504 Service start
2023-08-05 11:54:15 parental-control[30865]: <6> 229502 Function enabled
2023-08-05 11:54:14 parental-control[30865]: <6> 229505 Service stop
2023-08-05 11:54:14 parental-control[30865]: <6> 229503 Function disabled
2023-08-05 11:54:14 basic-security[30616]: <6> 219504 Service start
2023-08-05 11:54:14 basic-security[30616]: <5> 219606 Flush conntrack table succeeded
2023-08-05 11:54:13 access-control[30552]: <6> 239504 Service start
2023-08-05 11:54:13 access-control[30552]: <6> 239503 Function disabled
2023-08-05 11:54:12 firewall[29869]: <6> 209504 Service start
2023-08-05 11:54:09 firewall[29869]: <6> 209505 Service stop
2023-08-05 11:54:08 upnp[29729]: <6> 217504 Service start
2023-08-05 11:54:07 upnp[29729]: <6> 217505 Service stop
2023-08-05 11:54:05 led-controller[1567]: <6> 288051 Start to run WAN1_OFF
2023-08-05 11:54:05 led-controller[1567]: <6> 288051 Start to run WAN0_ON
2023-08-05 11:54:05 led-controller[1567]: <6> 288051 Start to run LAN_OFF
2023-08-05 11:54:05 time-settings[29131]: <6> 279508 Service restart
2023-08-05 11:54:04 nat[28523]: <6> 211501 Initialization succeeded
2023-08-05 11:54:03 remote-management[29069]: <6> 282505 Service stop
2023-08-05 11:54:03 nat[28523]: <6> 211501 Initialization succeeded
2023-08-05 11:54:03 led-controller[1567]: <6> 288051 Start to run WAN1_OFF
2023-08-05 11:54:03 led-controller[1567]: <6> 288051 Start to run WAN0_OFF
2023-08-05 11:54:03 led-controller[1567]: <6> 288051 Start to run LAN_OFF
2023-08-05 11:54:01 traffic-stats[10930]: <6> 269004 stats reset
2023-08-05 11:53:59 traffic-stats[10930]: <6> 269002 stats on
2023-08-05 11:53:59 traffic-stats[10930]: <6> 269003 stats off
2023-08-05 11:53:55 iptv[27645]: <6> 216502 Function enabled
 

  0      
 
  0      
 
#1
Options
5 Reply
Re:Unable to get internet.
2023-08-05 14:17:03

  @Planty87 

 

Hi,

 

According to the system log the Archer AX73 is not getting any IP addresses assigned by the ISP's DHCP server.
# WAN: W = dhcp ; I = 0.0.0.0 ; M = 0.0.0.0 ; 
#      G = 0.0.0.0 ; D1 = 0.0.0.0 ; D2 = 0.0.0.0 

 

Do you have any other piece of hardware available that you could connect to the Ethernet cable for a test, to see if it would get any IP addresses assigned by the ISP?

 

Do you have another Ethernet cable at hand that you could try with?

 

  0  
  0  
#2
Options
Re:Unable to get internet.
2023-08-05 15:27:05

  @woozle I've plugged the same ethernet into the isp supplied router and it works all fine, which is why I'm thinking it's a setting with in the Archer settings maybe? 

 

Also thank you for replying I know my description wasn't the best!!

  0  
  0  
#3
Options
Re:Unable to get internet.
2023-08-05 15:54:48

  @Planty87 

 

There are some ISP's out there that will only allow a router with a certain registered MAC address to connect.

 

For that reason third-party router manufacturers usually implement an option to mimic the MAC address of the original router. 

 

You could check easily if that was the case by manually entering the MAC address of the WAN port of the ISP router into the corresponding field on the AX73.

 

 

  0  
  0  
#4
Options
Re:Unable to get internet.
2023-08-05 18:01:06

  @woozle just did the mac clone and still not connecting.

 

 

 

####################################################################
#                  Archer AX73 System Log
# Time = 2022-05-24 00:03:33
# H-Ver = 2.0.0 ; S-Ver = 1.0.2 Build 20220524 rel.51659
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = xxxxx
# WAN: W = dhcp ; I = 0.0.0.0 ; M = 0.0.0.0 ; MAC = xxxxx
#      G = 0.0.0.0 ; D1 = 0.0.0.0 ; D2 = 0.0.0.0 
# Clients connected: 1 ; WI-FI : 1 
####################################################################
2022-05-24 00:03:21 qos[25481]: <6> 259504 Service start
2022-05-24 00:03:21 qos[25481]: <6> 259503 Function disabled
2022-05-24 00:03:21 qos[25481]: <6> 259505 Service stop
2022-05-24 00:03:15 nat[24008]: <7> 211001 Flush conntrack
2022-05-24 00:03:15 nat[24008]: <6> 211502 Function enabled
2022-05-24 00:03:15 nat[24008]: <5> 211051 Create NAT chain succeeded
2022-05-24 00:03:13 nat[24008]: <6> 211501 Initialization succeeded
2022-05-24 00:03:13 nat[24008]: <6> 211501 Initialization succeeded
2022-05-24 00:03:13 parental-control[23792]: <6> 229504 Service start
2022-05-24 00:03:13 parental-control[23792]: <6> 229502 Function enabled
2022-05-24 00:03:12 parental-control[23792]: <6> 229505 Service stop
2022-05-24 00:03:12 parental-control[23792]: <6> 229503 Function disabled
2022-05-24 00:03:12 basic-security[23574]: <6> 219504 Service start
2022-05-24 00:03:12 basic-security[23574]: <5> 219606 Flush conntrack table succeeded
2022-05-24 00:03:11 access-control[23508]: <6> 239504 Service start
2022-05-24 00:03:11 access-control[23508]: <6> 239503 Function disabled
2022-05-24 00:03:10 firewall[22866]: <6> 209504 Service start
2022-05-24 00:03:07 firewall[22866]: <6> 209505 Service stop
2022-05-24 00:03:03 nat[22226]: <6> 211501 Initialization succeeded
2022-05-24 00:03:03 nat[22226]: <6> 211501 Initialization succeeded
2022-05-24 00:02:58 imb[21214]: <6> 218507 Daemon connection succeeded
2022-05-24 00:02:58 imb[21214]: <6> 218012 ARP Binding disabled
2022-05-24 00:02:58 imb[21214]: <6> 218506 Config interface initialization succeeded
2022-05-24 00:02:58 imb[21214]: <6> 218501 Initialization succeeded
2022-05-24 00:02:51 qos[20786]: <6> 259504 Service start
2022-05-24 00:02:51 qos[20786]: <6> 259503 Function disabled
2022-05-24 00:02:51 qos[20786]: <6> 259505 Service stop
2022-05-24 00:02:46 nat[19463]: <7> 211001 Flush conntrack
2022-05-24 00:02:46 nat[19463]: <6> 211502 Function enabled
2022-05-24 00:02:46 nat[19463]: <5> 211051 Create NAT chain succeeded
2022-05-24 00:02:45 nat[19463]: <6> 211501 Initialization succeeded
2022-05-24 00:02:45 nat[19463]: <6> 211501 Initialization succeeded
2022-05-24 00:02:44 parental-control[19235]: <6> 229504 Service start
2022-05-24 00:02:44 parental-control[19235]: <6> 229502 Function enabled
2022-05-24 00:02:44 parental-control[19235]: <6> 229505 Service stop
2022-05-24 00:02:44 parental-control[19235]: <6> 229503 Function disabled
2022-05-24 00:02:43 basic-security[19035]: <6> 219504 Service start
2022-05-24 00:02:43 basic-security[19035]: <5> 219606 Flush conntrack table succeeded
2022-05-24 00:02:42 access-control[18973]: <6> 239504 Service start
2022-05-24 00:02:42 access-control[18973]: <6> 239503 Function disabled
2022-05-24 00:02:42 firewall[18261]: <6> 209504 Service start
2022-05-24 00:02:38 firewall[18261]: <6> 209505 Service stop
2022-05-24 00:02:37 upnp[18146]: <6> 217504 Service start
2022-05-24 00:02:37 upnp[18146]: <6> 217505 Service stop
2022-05-24 00:02:35 led-controller[1566]: <6> 288051 Start to run WAN1_OFF
2022-05-24 00:02:35 led-controller[1566]: <6> 288051 Start to run WAN0_ON
2022-05-24 00:02:35 led-controller[1566]: <6> 288051 Start to run LAN_OFF
2022-05-24 00:02:34 remote-management[17775]: <6> 282505 Service stop
2022-05-24 00:02:33 nat[16975]: <6> 211501 Initialization succeeded
2022-05-24 00:02:33 nat[16975]: <6> 211501 Initialization succeeded
2022-05-24 00:02:32 led-controller[1566]: <6> 288051 Start to run WAN1_OFF
2022-05-24 00:02:32 led-controller[1566]: <6> 288051 Start to run WAN0_OFF
2022-05-24 00:02:32 led-controller[1566]: <6> 288051 Start to run LAN_OFF
2022-05-24 00:02:31 traffic-stats[11175]: <6> 269004 stats reset
2022-05-24 00:02:29 traffic-stats[11175]: <6> 269002 stats on
2022-05-24 00:02:29 traffic-stats[11175]: <6> 269003 stats off
2022-05-24 00:02:25 iptv[16092]: <6> 216502 Function enabled
2022-05-24 00:01:55 led-controller[1566]: <6> 288051 Start to run WAN1_OFF
2022-05-24 00:01:55 led-controller[1566]: <6> 288051 Start to run WAN0_ON
2022-05-24 00:01:55 led-controller[1566]: <6> 288051 Start to run LAN_OFF
2022-05-24 00:00:57 led-controller[1566]: <6> 288051 Start to run WAN1_OFF
2022-05-24 00:00:57 led-controller[1566]: <6> 288051 Start to run WAN0_ON
2022-05-24 00:00:57 led-controller[1566]: <6> 288051 Start to run LAN_OFF
2022-05-24 00:00:54 led-controller[1566]: <6> 288051 Start to run STATUS_ON
2022-05-24 00:00:53 qos[12051]: <6> 259504 Service start
2022-05-24 00:00:53 qos[12051]: <6> 259503 Function disabled
2022-05-24 00:00:53 led-controller[1566]: <6> 288051 Start to run GENERAL
2022-05-24 00:00:48 traffic-stats[11172]: <6> 269504 Service start
2022-05-24 00:00:37 factory-reset[10126]: <6> 284504 Service start
2022-05-24 00:00:37 parental-control[9752]: <6> 229504 Service start
2022-05-24 00:00:36 parental-control[9752]: <6> 229502 Function enabled
2022-05-24 00:00:36 nat[9617]: <6> 211501 Initialization succeeded
2022-05-24 00:00:36 nat[9617]: <6> 211501 Initialization succeeded
2022-05-24 00:00:35 access-control[9512]: <6> 239504 Service start
2022-05-24 00:00:35 access-control[9512]: <6> 239503 Function disabled
2022-05-24 00:00:31 nat[8416]: <7> 211001 Flush conntrack
2022-05-24 00:00:31 nat[8416]: <6> 211502 Function enabled
2022-05-24 00:00:31 nat[8416]: <5> 211051 Create NAT chain succeeded
2022-05-24 00:00:30 nat[8416]: <6> 211501 Initialization succeeded
2022-05-24 00:00:29 nat[8416]: <6> 211501 Initialization succeeded
2022-05-24 00:00:28 basic-security[7780]: <6> 219504 Service start
2022-05-24 00:00:28 basic-security[7780]: <5> 219606 Flush conntrack table succeeded
2022-05-24 00:00:26 firewall[5880]: <6> 209504 Service start
2022-05-24 00:00:24 imb[7534]: <6> 218507 Daemon connection succeeded
2022-05-24 00:00:24 imb[7534]: <6> 218012 ARP Binding disabled
2022-05-24 00:00:24 imb[7534]: <6> 218506 Config interface initialization succeeded
2022-05-24 00:00:24 imb[7534]: <6> 218501 Initialization succeeded
2022-05-24 00:00:24 upnp[7358]: <6> 217504 Service start
2022-05-24 00:00:24 upnp[7358]: <6> 217505 Service stop
2022-05-24 00:00:20 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:20 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:19 remote-management[6363]: <6> 282505 Service stop
2022-05-24 00:00:19 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:19 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:17 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:17 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:17 led-controller[1566]: <6> 288051 Start to run WIFI2G_ON
2022-05-24 00:00:17 led-controller[1566]: <6> 288051 Start to run WIFI5G_ON
2022-05-24 00:00:16 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:16 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:15 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:15 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:15 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:15 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:13 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:13 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:12 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:12 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:11 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:11 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:11 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:11 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:10 led-controller[1566]: <3> 288753 Config importing failed
2022-05-24 00:00:10 led-controller[1566]: <7> 288009 Failed to read _ON
2022-05-24 00:00:00 time-settings[1600]: <6> 279504 Service start
1970-01-01 00:00:14 led-controller[1566]: <6> 288051 Start to run STATUS_SAN
1970-01-01 00:00:13 led-controller[1566]: <6> 288504 Service start
 

  0  
  0  
#5
Options
Re:Unable to get internet.
2023-08-05 18:34:09

  @Planty87 

 

Do you have anything else that has an Ethernet port, like a computer?

I would still like to see if another device (apart from the ISP's own router) would get IP addresses assigned when connected to the ISP's Internet connection.

 

Was the MAC address of the ISP router displayed next to the WAN port settings within its user interface or was it printed somewhere?

  0  
  0  
#6
Options

Information

Helpful: 0

Views: 423

Replies: 5

Related Articles
Unable to get internet archer ax50
2040 0
Unable to get connected to the internet
343 0
Deco X25 unable to get internet from M1 fiber modem
946 0
Unable to get deco connected to internet through ethernet cable Rj45
94 0
Unable to get Archer AX50 to connect to the internet
272 0
Unable to get internet connection in WISP mode
6107 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.