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Incorrect password, but it is correct!!

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Incorrect password, but it is correct!!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Incorrect password, but it is correct!!
Incorrect password, but it is correct!!
2023-08-14 17:13:28
Model: Deco X50  
Hardware Version:
Firmware Version:

Hi there, 

 

I have never had this before, but most days my phone drops off my home WIFi & claims ''incorrect password'' - on my phone I turn wifi off, then on again, and it connects fine.

 

Have tried forgetting the network and re-joining but no luck.

 

No other devices impacted, and it seemed to suddenly start a week or so ago.

 

Any suggestions? 

 

Deco's are in wireless AP mode 

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4 Reply
Re:Incorrect password, but it is correct!!
2023-08-15 06:12:17

  @Andeh1 

Hi, May I know the model number and the OS of the smartphone?

Is it connected to the 2.4Ghz or 5Ghz?

And I see your Deco X50-POE is on 1.1.0, a new firmware 1.2.3 has been released a few weeks ago. It is also suggested to update the Deco X50-POE to the latest firmware:

Deco X50-PoE_V1_1.2.3 Build 20230529

How to Update the Firmware of Deco (method 2 via web UI)

 

Thank you very much.

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#2
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Re:Incorrect password, but it is correct!!
2023-08-15 19:09:17
Thanks, it's a Samsung S21 FE running android 13. I have updated the firmware, thanks
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#3
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Re:Incorrect password, but it is correct!!
2023-08-16 08:01:11

  @Andeh1 

Thanks for the update and did it help a little bit with the latest firmware?

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#4
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Re:Incorrect password, but it is correct!!
2023-09-04 11:14:03

Unforuntely it hasn't made any difference at all.

 

Only seems to be my phone suffering this, but I have also never had it before.

 

Any thoughts on what else I could try?

 

Thanks

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