All LEDs stopped working except one

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All LEDs stopped working except one

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All LEDs stopped working except one
All LEDs stopped working except one
2023-08-18 21:30:42 - last edited 2023-08-19 08:27:40
Model: Archer AX20  
Hardware Version: V1
Firmware Version: 1.3.7 Build 20230119 rel.77059(4555)

Hello everyone!

 

Today LEDs randomly stopped working on my AX20 bought in 2021. None of them work except the one that shows the status of the internet connection. I tried unplugging the router for 10 minutes and it didn't help. Even when router is turning itself on, nothing lights up, just in the end the mentioned one. 

Turning ON/OFF lights in control panel, doesn't work either. Again, only one lights up.

 

Since I've got the router, internet status LED was always brighter by the rest; was that normal? Internet connection just stopped working at some point, but now is fine.

 

The router has 3 year warranty, it says on the packaging and the webshop I bought it from in 2021. Should I contact them for the warranty?

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1 Accepted Solution
Re:All LEDs stopped working except one-Solution
2023-08-19 07:59:47 - last edited 2023-08-19 08:27:40

  @user30 

 

From your description it seems like some of the AX20 LEDs have failed.

I would say to go ahead and claim your warranty - moreover, if the shop is willing to replace the unit, you'll probably get a HW v3 with EasyMesh support.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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Re:All LEDs stopped working except one-Solution
2023-08-19 07:59:47 - last edited 2023-08-19 08:27:40

  @user30 

 

From your description it seems like some of the AX20 LEDs have failed.

I would say to go ahead and claim your warranty - moreover, if the shop is willing to replace the unit, you'll probably get a HW v3 with EasyMesh support.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
Recommended Solution
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Re:All LEDs stopped working except one
2023-08-19 08:31:14 - last edited 2023-08-19 08:31:43

  @terziyski Thanks for the answer. I'll update the thread if/when I resolve the issue.

 

I forgot to add the picture; this is how it looks.

 

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Re:All LEDs stopped working except one
2023-10-31 22:49:44

Update (after two months): router was sent to the shop I bought it from and since they closed the shop in my country (just support is left), I got refund.

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