The app shows all decos offline except the wired link but all have green leds

The app shows all decos offline except the wired link but all have green leds

The app shows all decos offline except the wired link but all have green leds
The app shows all decos offline except the wired link but all have green leds
2 weeks ago - last edited 2 weeks ago

Very frequently when I go on the app all but one deco (the wired one) are showing as offline but all have green leds showing - why does this keep happening - it's only started since I started blocking my daughters devices via the app

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#1
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1 Accepted Solution
Re:The app shows all decos offline except the wired link but all have green leds -Solution
2 weeks ago - last edited 2 weeks ago

  @Poo101 

Hi, Thanks for the feedback.

It is suggested to install the beta firmware for Deco XE75 Pro_V3 here to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Best regards.

Recommended Solution
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Re:The app shows all decos offline except the wired link but all have green leds
2 weeks ago

  @BigG50p 

Hi, welcome to the community.

May I know the model number of your Deco devices?

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

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#2
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Re:The app shows all decos offline except the wired link but all have green leds
2 weeks ago

  @David-TP  I have the exact same problem described from the original post. 

I have submitted a ticket and hope you guys resolve this issue with my xe75pro

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#3
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Re:The app shows all decos offline except the wired link but all have green leds -Solution
2 weeks ago - last edited 2 weeks ago

  @Poo101 

Hi, Thanks for the feedback.

It is suggested to install the beta firmware for Deco XE75 Pro_V3 here to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Best regards.

Recommended Solution
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  0  
#4
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Replies: 3

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