Deco XE75 port 1 no longer working

Deco XE75 port 1 no longer working

63 Reply
Re:Deco XE75 port 1 no longer working
2024-09-25 22:53:48

I have this model in my home and in my parents home. I have now had the Port 1 failure at both locations. Mine eventually started working again after going through the long painful "RMA" process, which was simply them sending me a refurbished unit that was equally defective. I have no answer as to how mine started working again. Just today, my parents unit failed on port 1. It was after a power outage. TP-Link has lost a customer if they don't recognize this as a widespread issue and do the right thing.

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#62
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Re:Deco XE75 port 1 no longer working
a week ago

  @AGMV Yep, same issue here. Port 1 died on my main unit a few months ago and now port 1 died on my satellite tonight. Spoke to customer service and they said its eligible for RMA if I can find the recipt from more than a year ago. Not looking good for getting it replaced and I didnt know it was this widespread. Going to stop recommending them to people.

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#63
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Re:Deco XE75 port 1 no longer working
Tuesday

Just had ANOTHER port 1 failure of an X75 satellite unit after I had to turn the power off to the upstairs of the house. If these units can't handle being turned off suddenly and they don't have a power button then they are not fit for sale.

 

I'm going to look into getting a refund.

XE75 V1.0 3-pack / Wired backhaul / Router mode / UK
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#64
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