My router keeps restarting on it's own.

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My router keeps restarting on it's own.

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22 Reply
Re:My router keeps restarting on it's own.
2023-11-01 08:15:05

@ChrisUK The service they are providing in my country is pretty bad. No one replies to the emails and the tech support doesn't answer the calls, If somehow they answer the call they will just tell you to change the adapter or they will replace your unit. The service is really bad so I came here asking for help because people over here know more than the tech support. @Sunshine was kind enough to connect me with their Engineer.

 

If you are getting the same Exception error as I got then changing the router won't work as I have replaced 3 routers and the problem still persisted. The new router will come with the same firmware and they haven't updated the fix on the firmware download page. I'd suggest you to DM a staff over here or @Sunshine and link them this thread so they will put you in contact with someone that knows how to deal with this. And I wouldn't buy TP-Link products in the future. It took me over 4 months to get this fixed and the provided firmware comes with a watermark and it's been months but there's no official update, and traveling back and forth to the service center for 3 months costed me more than the two routers I bought.

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#12
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Re:My router keeps restarting on it's own.
2023-11-04 09:51:32

  @SaurabhS I have dropped @Sunshine a message, will see if can avoid spending the money constantly returning a router which has a software bug and otherwise the hardware is fine.

 

 

 


##########################################################################
#                    Archer C64  System Log 
# Time = 2023-10-30 15:11:53 845s
# H-Ver = Archer C64 1.0 : S-Ver = 1.13.2 Build 230824 Rel.74702n(4555)
# L = 192.168.1.1 : M = 255.255.255.0
# WAN = DHCP : W = 192.168.0.45 : M = 255.255.255.0 : G = 192.168.0.1
# Cnt = 10624, Free = 10564, Busy = 60
##########################################################################
  0days, 00:00:05, [tmpd]register tmp app, type: 1
  0days, 00:00:05, [portal]portal init

  0days, 00:00:05, [lan]LAN: Set interface br-lan0 ip=192.168.1.1 netmask 255.255.255.0.
  0days, 00:00:05, [tmpd]register tmp app, type: 2
  0days, 00:00:06, [tmpd]register tmp app, type: 4
  0days, 00:00:29, [DSLite]Dslite disable
  0days, 00:00:29, [portal]portal not enabled

  0days, 00:00:29, [portal]portal stop

  0days, 00:00:29, [httpd]Http server start!
  0days, 00:00:41, [wan]Wan ethernet port plug on.
  0days, 00:00:41, [dhcpc]Send DISCOVER with unicast flag 0
  0days, 00:00:42, [dhcpc]Recv OFFER from server 192.168.0.1 with ip 192.168.0.45
  0days, 00:00:42, [dhcpc]Send REQUEST to server 192.168.0.1 with request ip 192.168.0.45
  0days, 00:00:42, [dhcpc]eth0 set ip 192.168.0.45 mask 255.255.255.0 gateway 192.168.0.1
  0days, 00:00:42, [wan]advanced ddns -wanChanged
  0days, 00:00:42, [wan]systool sntpc -sntpRequest
  0days, 00:00:42, [dnsproxy]Register Dns Detect
  0days, 00:00:42, [dnsproxy]Register primary = 0x6404a8c2, secondary = 0x6408a8c2
  0days, 00:00:42, [inetd]INETD: select error, abort.
  0days, 00:00:42, [cwmp]cwmp is not start
  0days, 00:02:43, [dhcps]Send OFFER with ip 192.168.1.101.
  0days, 00:02:44, [dhcps]Send ACK to 192.168.1.101.

Exception:|2023-10-24 19:04:08|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-25 18:45:26|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-26 19:10:40|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-27  8:57:45|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-27 22:57:29|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-28 11:59:46|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-29  1:37:05|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
Exception:|2023-10-30 14:57:36|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 868
.->[404d9de4]->[404e7ca8]->[4039cf74]->[40534780]->[40218d9c]->[40218abc]->[404dc424]->[40480128]->[4053a278]->[40536770]->[40542108]->[40541f10]
 

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#13
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Re:My router keeps restarting on it's own.
2023-11-07 08:32:38

  @ChrisUK 

 

Hi, sorry for the late reply.

Please help to confirm the following details, then I will forward your case to senior engineer for debugging.

1. Who is your ISP please?

2. The C64 router just reboots on its own randomly or when there is a specific trigger? and how often does it usually happen?

3  Except for the C64 router, is there any other network devices in the same network? like extenders etc.? and how many client devices are usually connected?

4. How long has you been using this router? and was it working fine before?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#14
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Re:My router keeps restarting on it's own.
2023-11-07 17:32:39

  @Sunshine No problem at all :)

 

Hopefully add enough detail here:

 

1. Virgin media, but its just used to connect to a hub that is shared amongst others. I have no control of that part. I hardwire connect on someone elses LAN port.

2. It is completely random, typically once a day is normal and from the log attached in the other post - it's always the same error.

3. Usually 2 or 3 of devices at the most - not shared amongst anyone but myself. 

4. Been using since the end of September when received it.

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#15
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Re:My router keeps restarting on it's own.
2023-11-08 01:18:39

  @ChrisUK 

 

Hi, thank you very much for those information.

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#16
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Re:My router keeps restarting on it's own.
2023-11-08 18:53:59

Thank you  @Sunshine . The engineer is in contact and looking at the problem now :) 

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#17
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Re:My router keeps restarting on it's own.
2023-11-09 02:20:22

  @ChrisUK 

 

This is noted and please let the community know if the issue is located or resolved, thank you in advance!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#18
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Re:My router keeps restarting on it's own.
2023-11-10 13:18:55 - last edited 2023-11-10 13:20:39

@Sunshine 

 

I have been using the beta firmware for the Archer C80 which was provided by the Engineer last month. I have been experiencing download speed issues for a couple of days with the same router that has beta firmware installed.
 
I have another C80 router which doesn't have the beta firmware installed and the upload and download speed works fine on that. I have a 500mbps up/down plan. The upload and download speeds goes up to 500mbps as they should be on this router.
 
I've tried using multiple routers and they work fine except the one with the beta firmware installed. I have also checked with my ISP to see if the problem is from their end, but the problem seems to be with the router that has beta firmware on it. I'm not sure if it's the firmware causing the problem or there's some hardware issue with the router.  There are no error in the logs this time, but I will share the logs here just in case. 
 


##########################################################################
#                    Archer C80  System Log 
# Time = 2023-11-10 18:45:14 1835s
# H-Ver = Archer C80 2.20 : S-Ver = 1.13.3 Build 230928 Rel.53248n(5553)
# L = 192.168.0.1 : M = 255.255.255.0
# WAN = PPPoE : W = 172.19.180.91 : M = 255.255.255.255 : G = IP Address
# Cnt = 10624, Free = 10547, Busy = 77
##########################################################################
  0days, 00:00:07, [tmpd]register tmp app, type: 1
  0days, 00:00:07, [portal]portal init

  0days, 00:00:07, [lan]LAN: Set interface br-lan0 ip=192.168.0.1 netmask 255.255.255.0.
  0days, 00:00:07, [tmpd]register tmp app, type: 2
  0days, 00:00:09, [tmpd]register tmp app, type: 4
  0days, 00:00:25, [DSLite]Dslite disable
  0days, 00:00:26, [portal]portal not enabled

  0days, 00:00:26, [portal]portal stop

  0days, 00:00:26, [httpd]Http server start!
  0days, 00:00:29, [wan]Wan ethernet port plug on.
  0days, 00:00:29, [pppoe]try special dial type 0
  0days, 00:00:29, [pppoe]TX PADI
  0days, 00:00:29, [pppoe]RX PADO, AC-NAME=office, AC-MAC=
  0days, 00:00:29, [pppoe]TX PADR
  0days, 00:00:29, [pppoe]RX PADS[session=e274]
  0days, 00:00:30, [ppp][LCP]RX CONFIGURE_REQUEST
  0days, 00:00:30, [ppp][LCP]TX CONFIGURE_REQUEST
  0days, 00:00:30, [ppp][LCP]TX CONFIGURE_ACK[mru=1492, auth=C023/5, magic=EE1C2E75]
  0days, 00:00:30, [ppp][LCP]RX CONFIGURE_ACK[mru=1480, magic=00000E51]
  0days, 00:00:30, [ppp][PAP]TX AUTHENTICATION_REQUEST
  0days, 00:00:30, [ppp][PAP]RX AUTHENTICATION_ACK
  0days, 00:00:30, [ppp][IPCP]RX CONFIGURE_REQUEST
  0days, 00:00:30, [ppp][IPCP]TX CONFIGURE_REQUEST
  0days, 00:00:30, [ppp][IPCP]TX CONFIGURE_ACK[ip=IP Address]
  0days, 00:00:30, [ppp][IPCP]RX CONFIGURE_NAK
  0days, 00:00:30, [ppp][IPCP]TX CONFIGURE_REQUEST
  0days, 00:00:30, [ppp][IPCP]RX CONFIGURE_ACK[ip=ip address, dns=DNS/DNS]
  0days, 00:00:30, [pppoe]ppp0 set localIp IP Address remoteIp IP Address mtu 1480
  0days, 00:00:30, [wan]advanced ddns -wanChanged
  0days, 00:00:30, [wan]systool sntpc -sntpRequest
  0days, 00:00:32, [dnsproxy]Register Dns Detect
  0days, 00:00:32, [dnsproxy]Register primary = 0xe51c6667, secondary = 0xaa797067
  0days, 00:00:32, [inetd]INETD: select error, abort.
  0days, 00:00:32, [cwmp]cwmp is not start
  0days, 00:00:33, [dhcps]Send OFFER with ip 192.168.0.101.
  0days, 00:00:33, [dhcps]Send ACK to 192.168.0.101.

 

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#19
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Re:My router keeps restarting on it's own.
2023-11-13 01:45:35

  @SaurabhS 

 

Hi, I've seen your private message and replied, our engineer will continue to follow up your case via email, please let us know if there is any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#20
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Re:My router keeps restarting on it's own.
2023-11-16 13:12:51

  @Sunshine Just an update. No issues for 6 days since working through and applying a fix from the engineer dealing with -  the errors mentioned are no longer in logged and not had any issues all week. :) 

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#21
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