Tether meldet cloud Router offline obwohl er online ist.
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Hallo Community,
seit zwei Tagen habe ich das Problem, dass mir die Tether App meinen Cloud Router zeitweise als offline anzeigt, obwohl der Router online ist und ich mit anderen Apps (Smart Home) auch auf das externe Netzwerk zugreifen kann.
Hat jemand eine Idee woran es liegen könnte?
Grüße
Udo
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Hi, what is the hardware and firmware version of your MR200? Please check the hardware version on the device label.
Besides, when the issue happens, if you restart the MR200, will it show online again on Tether App?
The issue seems to be similar as this post: Internet works fine via LTE Gateway Router but Tether App shows it offline when managed remotely
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Hi Sunshine,
at the moment the router is online again, but with the Tether App, I can not get the requestet information.
I can't have a look to the hardware, because the router is in my holyday house in Spain and I am in Germany.
Kind Regards
Udo
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udo-m wrote
Hi Sunshine,
at the moment the router is online again, but with the Tether App, I can not get the requestet information.
I can't have a look to the hardware, because the router is in my holyday house in Spain and I am in Germany.
Kind Regards
Udo
Hi, is anyone able to reach the MR200 router? If not, we are unable to confirm if the MR200 is really connected to the internet or not, and please also check if there is any new firmware on the Tether App.
If not, I am afraid you could only check it when you are there next time.
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