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Unable to change network to 2.4gjz

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Unable to change network to 2.4gjz

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Unable to change network to 2.4gjz
Unable to change network to 2.4gjz
2023-10-10 09:55:13
Tags: #X20
Model: Deco X20  
Hardware Version:
Firmware Version: Latests

I'm trying to disable the 5ghz so I can connect some smart devices, but when I change it in the app it's changing as when I connect it still says I'm connected to the 5ghz range.

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Re:Unable to change network to 2.4gjz
2023-10-11 03:09:47

  @Cookbook 

Hi, may I know the model number of your mobile client? It looks like a Samsung phone.

Have you checked the device settings on the Deco APP? Would it display connecting to 5Ghz as well?

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Unable to change network to 2.4gjz
2023-10-11 05:19:36

  @David-TP 

It's pixel 7 pro

So as you can see it's connected to the guest network which should only be 2.4.

 

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Re:Unable to change network to 2.4gjz
2023-10-11 08:28:12

  @Cookbook 

Hi, could you please refer to this link to submit the Deco APP log:

How to submit Deco APP log

Then please restart the Deco system and check again whether the same issue continues.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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Views: 207

Replies: 3

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X20
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