deco m5 - hue bridge not being seen since internet provider change

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deco m5 - hue bridge not being seen since internet provider change

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
deco m5 - hue bridge not being seen since internet provider change
deco m5 - hue bridge not being seen since internet provider change
2023-10-10 18:57:09
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.3

Hi 

 

I've got an extensive network installed.  Recently moved from cable internet (virgin media 500mb), to a new fibre connection (1000mb fibre)

 

Set up of the modem to the router is the same.   Struggling with connecting the hue bridge/hub to the internet.

 

The hue bridge isnt seeing the internet, not having any issues with the other 10 ethernet plugged in devices (via switch)

Have tried it directly into the deco unit, but still not seeing internet.

 

Firmware is up to date

 

Is there a solution, have got 5 deco units so don't to have to ditch them

 

thanks

David

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Re:deco m5 - hue bridge not being seen since internet provider change
2023-10-11 03:38:55

  @endab1975 

Hi, welcome to the community.

Have you even configured static IP configuration on the hue bridge/hub?

https://huetips.com/help/how-to-find-my-bridge-ip-address/

Wait for your reply and best regards.

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