Deco M5 not finding Phillips Hue bridge

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Deco M5 not finding Phillips Hue bridge

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Deco M5 not finding Phillips Hue bridge
Deco M5 not finding Phillips Hue bridge
2020-01-29 12:25:54 - last edited 2020-09-21 01:47:29
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.3.4

Hi,

 

I have an issue whereby my deco M5 cannot seem to find my phillips hue hub.

The hue hub is directly cabled to one of the ports of the Deco, but when I use the deco App to add a 'Smart Device' it searches and then comes back with "No Device Found".

 

The hue hub and deco are functioning separately OK.

The Deco is in Access Point mode.

 

Is there anything else I can try? I'd like to play with the automation features.

 

Thanks

Andy

 

 

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#1
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2 Accepted Solutions
Re:Deco M5 not finding Phillips Hue bridge-Solution
2020-09-18 12:33:04 - last edited 2020-09-21 01:47:29

@TP-Link_Deco 

 

Sorry for the delay.

 

Current firmware of the deco's is 1.4.7 build 20200725 Rel 63377 and the deco app is up-to-date. I did not try all the options you mentioned, but it looks like the Hue bridge and bulbs are recognized with the current version. I will try to configure them soon and check if it all works well.

 

I assume it will work now. If not, I will let you know.

 

 

Kinds regards

 

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#11
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Re:Deco M5 not finding Phillips Hue bridge-Solution
2021-02-24 01:37:42 - last edited 2021-02-24 01:37:50

@beardhunter 

Hi, If you still failed to add Philips Hue bridges as the smart devices when Deco M9 plus/Deco M5 is on the access point mode, please try to update the following firmware:

https://static.tp-link.com/beta/2021/202102/20210224/Deco_M5_1.5.1_can't_find_Philips_Hue_bridge_in_AP.zip

https://static.tp-link.com/beta/2021/202102/20210224/Deco_M9Plus_V1_1.5.0_can't_find_Philips_Hue_bridge_in_AP.zip

https://static.tp-link.com/beta/2021/202102/20210224/Deco_M9Plus_V2_1.5.0_can't_find_Philips_Hue_bridge_in_AP.zip

please feel free to update here with further improvements.

Thank you very much.

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#29
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Re:Deco M5 not finding Phillips Hue bridge
2020-02-02 07:26:36

@meandyuk 

 

Hello Andy, with Philips Hue bridge connected to the Deco by wired cable, does it obtain valid IP address and gateway?

 

Try to ping the LAN IP of the connected Deco and show us the results.

 

Besides, have you ever tried to switch the operation mode to router mode yet?

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Deco M5 not finding Phillips Hue bridge
2020-02-03 11:52:40

@Kevin_Z The hue gets a valid IP and gateway. The hue is working fine by itself so I know its on my network OK

 

Ping from my laptop towards the LAN IP of my deco (I can't initiate a ping from the hue hub itself):-

C:\>ping 192.168.0.48

Pinging 192.168.0.48 with 32 bytes of data:
Reply from 192.168.0.48: bytes=32 time=10ms TTL=255
Reply from 192.168.0.48: bytes=32 time=11ms TTL=255
Reply from 192.168.0.48: bytes=32 time=11ms TTL=255
Reply from 192.168.0.48: bytes=32 time=10ms TTL=255

 

I do not want to put my Deco system in Router mode - any other ideas?

 

Thanks

Andy

 

 

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#3
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Re:Deco M5 not finding Phillips Hue bridge
2020-02-04 08:56:41

@meandyuk 

 

Hello Andy, thanks for your valued reply.

 

I confirmed the datasheet again and the Deco M5 does not support add Philips Hue as smart home device yet, it applies to Deco M9 plus only.

 

That is the reason shy it shows no device found; in other word, it cannot satisfy your needs yet.

 

Good day.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Deco M5 not finding Phillips Hue bridge
2020-02-04 11:31:37

@Kevin_Z Thanks for looking into it further and providing more info.

 

A previous firmware version states that phillips hue is supported for the M5:

https://community.tp-link.com/en/home/forum/topic/164802

 

Can you explain in a bit more detail what is supported on the M5 with regards to phillips hue?

 

Many thanks

Andy

 

 

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#5
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Re:Deco M5 not finding Phillips Hue bridge
2020-02-05 12:26:51

@meandyuk 

 

Hello Andy, thanks for your valued reply.

 

I would confirm it with our engineer and respond.

 

Please wait a while.

 

Thanks a lot.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Deco M5 not finding Phillips Hue bridge
2020-03-01 09:39:39

@Kevin_Z 

 

Is there Any news on this, im on firmware 1.3.1 and the app just skips right to cant find Philips hue in latest deco android app. 

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#7
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Re:Deco M5 not finding Phillips Hue bridge
2020-07-02 11:40:08

@MonZ 

 

I have the exact same issue and am interested into why this doesn't work on an M5.

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Re:Deco M5 not finding Phillips Hue bridge
2020-07-03 03:18:01 - last edited 2020-07-03 03:19:39

@StefanH_81  @MonZ 

 

Hello,

 

Could you please check some basic info and we will try to figure it out:

1. Ensure the Deco M5 firmware is up-to-date, which should be 1.4.4 Build 20200221. If not, update the firmware first on the Deco app.

2. Ensure the Deco app is the latest as well.

3. Connect the Phillips Hue bridge/hub to the Deco M5 with an Ethernet cable and ensure the connection is good, it is suggested to confirm the IP address on the Phillips Hue bridge/hub for sure.

4. Try to restart the Phillips Hue bridge/hub, unplug and then re-plug the bulb.

5. Reset the bulb and re-add it to the hue bridge/hub.

6. If there is still no success, please show us the error screenshot on the Deco app or on your Hue app and provide the model number of your Hue bulb or device.

 

Thanks.

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#9
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Re:Deco M5 not finding Phillips Hue bridge
2020-08-08 19:58:27

@meandyuk 

 

Hello,

 

I have the same problem: my M5 cannot find the Hue bridge. Any solutions or does M5 not support Hue after all?

 

Rgds

Freek

 

 

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Re:Deco M5 not finding Phillips Hue bridge-Solution
2020-09-18 12:33:04 - last edited 2020-09-21 01:47:29

@TP-Link_Deco 

 

Sorry for the delay.

 

Current firmware of the deco's is 1.4.7 build 20200725 Rel 63377 and the deco app is up-to-date. I did not try all the options you mentioned, but it looks like the Hue bridge and bulbs are recognized with the current version. I will try to configure them soon and check if it all works well.

 

I assume it will work now. If not, I will let you know.

 

 

Kinds regards

 

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