Unable to connect to Zoom

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to connect to Zoom

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to connect to Zoom
Unable to connect to Zoom
2023-10-12 06:51:11
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.3 Build 20230906 Rel. 59213

After updating the firmware the other day, my connection to Zoom is getting `This site can't be reached` even though I haven't set any parental controls.

I believe it is a router issue, as I was able to connect using my mobile connection with internet sharing on my iPhone.

What settings should I review?

  0      
  0      
#1
Options
4 Reply
Re:Unable to connect to Zoom
2023-10-13 03:49:05 - last edited 2023-10-13 05:30:42

  @masakichi 

You're sure it was working fine before you upgraded the firmware right?
Did you change any configurations before the problem occurred?
Maybe you could post a picture of the problem?Is it a Zoom web version or an app or something?

Is Zoom the only one that can't be accessed?

  0  
  0  
#2
Options
Re:Unable to connect to Zoom
2023-10-13 05:40:19

  @Md-Ripon3 

Yes.
I was able to access Zoom fine before the update.

After the first update, I could no longer access Zoom, so I checked the Deco app and it looked like I could update the firmware further, so I updated to 1.7.3.

After updating to 1.7.3, the symptoms continue.

Both web and app versions cannot connect.

Only Zoom is confirmed to be unable to connect at this time.

  0  
  0  
#3
Options
Re:Unable to connect to Zoom
2023-10-13 05:46:10

  @Md-Ripon3 

After updating the firmware, I updated macOS (14.0 Sonoma) too, before connecting to Zoom.

  0  
  0  
#4
Options
Re:Unable to connect to Zoom
2023-10-17 03:31:00

  @Md-Ripon3 

The cause was that after a firmware update, the MTU setting value was set to the default value of `1480`.

By changing the MTU value to `1454`, which is the default value when using PPPoE with FLET'S Hikari in Japan, the problem of not being able to connect to Zoom was resolved.

 

Thanks.

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 688

Replies: 4

Related Articles