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Can't hard reset extender in bootloop

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Can't hard reset extender in bootloop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

dkurtz

2023-12-04 10:21:40 - last edited 2024-01-29 03:37:54

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-12-04

Can't hard reset extender in bootloop

2023-12-04 10:21:40 - last edited 2024-01-29 03:37:54

Model: RE200

Hardware Version:

Firmware Version:

Hi all,

my range extender (AC750/RE190) is probably stuck in a bootloop - initially, only the power light keeps on blinking, then all lights blink once, and the cycle starts again. Pressing the reset button does nothing at all. I even did the 30-30-30 seconds rule - nothing happened. I can't detect the extender via the app.

Any ideas how to resolve the issue?

Best,

Dara

1 Accepted Solution

David-TP

2023-12-05 08:00:14 - last edited 2024-01-29 03:37:54

Posts: 12878

Helpful: 1816

Solutions: 1300

Stories: 9

Registered: 2020-04-14

Re:Can't hard reset extender in bootloop-Solution

2023-12-05 08:00:14 - last edited 2024-01-29 03:37:54

@dkurtz

Hi, Thank you very much for your feedback.

Do you have both RE200 and RE190? Are they both on V5? You could check the hardware version on the product label.

Could you please help me check the SN numbers on the RE200 and RE190?

After that, you could contact the local support/shop retailer to ask for warranty service:

Warranty & RMA support: support.nl@tp-link.com (English/Dutch Service)

Office Address: Bretagnestraat 26, 1200 Brussel, België
Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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2 Reply

David-TP

2023-12-05 08:00:14 - last edited 2024-01-29 03:37:54

Posts: 12878

Helpful: 1816

Solutions: 1300

Stories: 9

Registered: 2020-04-14

Re:Can't hard reset extender in bootloop-Solution

2023-12-05 08:00:14 - last edited 2024-01-29 03:37:54

@dkurtz

Hi, Thank you very much for your feedback.

Do you have both RE200 and RE190? Are they both on V5? You could check the hardware version on the product label.

Could you please help me check the SN numbers on the RE200 and RE190?

After that, you could contact the local support/shop retailer to ask for warranty service:

Warranty & RMA support: support.nl@tp-link.com (English/Dutch Service)

Office Address: Bretagnestraat 26, 1200 Brussel, België
Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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Can't hard reset extender in bootloop

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