Cant see new X20

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Cant see new X20

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Cant see new X20
Cant see new X20
2023-12-28 15:04:27
Model: Deco X20  
Hardware Version:
Firmware Version:

I don't know if anyone can help me here

 

I am pretty computer savvy ( apple )

But there is something about networks that really confuse me

And I am stuck

 

 

I live in a remote spot and traditional wired broadband has always been terrible

about 3 years ago I switched to a 4g router

I updated everything together and went all TP link

 

With an Archer Mr600 hooked up to an exterior aerial

 

A tp link TL-SG116 Gigabit switch

 

Then because I live in a house with thick stone walls a combination of

3  TP-Link Deco X20 - Whole-home Mesh Wi-Fi System - 802.11a/b/g/n/ac/ax -

 

 

And 4  TP-Link TL-PA8010P KIT V2 AV1300 Gigabit Passthrough Kit to get. To awkward spots

 

Not bad performance but as we have changed use of some rooms we are finding dead spots becoming more annoying

 

So I added

TP-Link Deco X20 AX1800 Whole Home Mesh Wi-Fi 6 System, AI-Driven Mesh

As it doesn't look like the original is still sold and has been updated

 

 

The I follow the instruction and they do not pair just gets stuck on the blue flashing light

 

In fact the app can not even see any of the existing units

I have no idea what I did when I set it up - but it has worked for 3 years I don't want to break it

I have not updated anything since installation except maybe a fiormware on the Router

 

 

First of all are the 2 new DECO X20 compatible  with the old X20?

 

If they are what should I do - start again?

 

The idea scares me a bit

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Re:Cant see new X20
2023-12-29 06:28:29

  @MarcP1000 

Hi, welcome to the community.

The new Deco X20 should be compatible with the original 3 packs.

Did you add the new Deco X20 per How to add an additional unit to your Deco network

Would there be any error message?

Wait for your reply and best regards.

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#2
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Re:Cant see new X20
2023-12-29 11:21:22

  @David-TP   

hi thanks for the response

 

Yes this was what i was trying to follow

But when it says

1. Open the Deco app. Go to the Network tab, tap +, and select Add a Deco Unit.

 

I dont see that 

 

I just see a startup screen saying 'paint your Home in Wifi'

Lets begin

 

clearly a start up screen

 

if i say  begin i

t starts a set up saying pick you deco 

from a huge list

so the app  isnt seeing anything

 

I am trying to remember as its years ago 

I had problems setting it up 

I wonder if i did a powerline back haul 

that rings a bell

 

i am just lost

 

I am wondering if its an account issue as the network is working fine 

 

 

 

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