Deco X75 cannot connect to internet

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Deco X75 cannot connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X75 cannot connect to internet
Deco X75 cannot connect to internet
2023-12-30 06:13:11
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.2.8 build 20230901 Rel 36505

Hi,

 

I have 3 pieces of  Deco XE75 which I canfigured as mesh. It was working fine for months already. Unfortunately, today, the main router got RED LED light and I have no internet. I check the port on my modem where the XE75 main router is connected using my laptop. My laptop has internet. I connected my old router to the same modem port where my XE75 is connected, my old router has internet too. 
 

I tried to reset the main XE75 router. I can setup the router but on the point when it is going to test the internet, it failed. I tried to setup the other two XE75 routers too but again all cannot connect to the internet. I used Dynamic IP. Please advise the issue with my routers.

 

thank you for the help.

 

Regards,

Bobby

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Re:Deco X75 cannot connect to internet
2024-01-02 09:34:27

  @BSP2023 

Hi, May I know who is your internet service provider?

It is also suggested to refer to the following suggestions:

1. power off the cable for about 2mins, then start the modem again.

2. clone the MAC address of the laptop on Deco if restarting the modem did not help.

How to Configure MAC Clone on Deco if Deco fails to connect to the internet

3. change the WAN DNS to 8.8.8.8/8.8.4.4

How to change DNS server settings on my Deco

Wait for your reply and best regards.

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