Home Network Community > All Threads > Deco App Losing Second Network
< All Threads

Deco App Losing Second Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco App Losing Second Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco App Losing Second Network
Deco App Losing Second Network
2024-02-06 14:42:21 - last edited 2024-02-07 12:49:50
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.62

Good afternoon all, I have mesh system at home everything fine.

Setup for work same TP link account and setup our Mesh System.

Then last night accidentally deleted the network no confirm deletion pop or anything.

I thought I would be able to recover it but nope.

So went in super early and redid it again ( 7 m9 plus )

I then go to my next site to setup next one and the network has gone.

 

This is crazy I have read forums and I am not alone.

Also why cant you create a web UI to see all this.

 

How do I restore the one thats not showing in the app?

 

 

 

 

  0      
 
  0      
 
#1
Options
2 Reply
Re:Deco App Losing Second Network
2024-02-07 01:08:50

  @StephenPhillips 

Hi, Thank you very much for your message.

Is the losing network still solid green? Are you able to leave me a message with the MAC address of the main Deco of the losing network?

When I checked your TP-Link email ID, I can still see there are two Deco M9 Plus Mesh networks under your ID.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Deco App Losing Second Network
2024-02-07 08:36:08 - last edited 2024-02-07 12:49:50

  @StephenPhillips 

 

Right I have been through support I will give you more details of what occurred and hopefully how to fix it.

 

Setup home network 3 m9 plus upgraded firmware everything fine.

 

Created second network 8 m9 plus with firmwares updated accidentally deleted as no pop up are you sure.

Recreated factory reset all of them and then left site and then could not access network on app.

Spoke to support blah blah, must be a faulty unit.

 

Not the case.

 

Came in reinstalled deco app, rebooted mobile, disabled data of mobile and connected to Wifi. Network back. (No VPN)

Tried to add manager wont let me.

Turned data on cannot see network.

Turned Wifi back on can see network.

Right must be firewall related.

Added IP address of Deco main AP to our content filtering safe list

Now can see network on data and can add managers

 

I have asked David-TP for addresses that need whitelisting and will add to this thread.

 

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 418

Replies: 2

Related Articles
can I connect to a second existing deco network ( not at my home ) with the same tp-link-id
1039 0
Use the second lan port as output on main deco? (Deco m9)
14128 0
I lose conection on the second Deco M9Plus
1234 0
My Deco M9 plus losing connection
287 0
Second Deco disconnects since FW update
1662 0
Connection to second deco and its clients lost from some clients not all
292 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.