Can't remotely manage Deco app

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Can't remotely manage Deco app

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Can't remotely manage Deco app
Can't remotely manage Deco app
2024-03-12 06:32:38 - last edited 2024-03-15 00:55:32
Model: Deco S7  
Hardware Version:
Firmware Version:

I setup a Deco S7 3 pack at my company and it works fine. However when I went out of my company, Deco app shows blank page Let's begin. I can't access the system remotely. So I don't know if this is a bug or it works that way. Hope you guys can help. Thanks a lot! 

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#1
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1 Accepted Solution
Re:Can't remotely manage Deco app-Solution
2024-03-13 07:16:25 - last edited 2024-03-15 00:55:32

  @TungLCHome 

Hi, Thank you very much for your feedback.

May I know your current firmware version of Deco S7?

It is suggested to update the firmware to the latest 1.4.5 Build 20231128 first:

https://www.tp-link.com/en/support/download/deco-s7/#Firmware

How to Update the Firmware of Deco (method 2)

Wait for your reply and best regards.

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Re:Can't remotely manage Deco app-Solution
2024-03-13 07:16:25 - last edited 2024-03-15 00:55:32

  @TungLCHome 

Hi, Thank you very much for your feedback.

May I know your current firmware version of Deco S7?

It is suggested to update the firmware to the latest 1.4.5 Build 20231128 first:

https://www.tp-link.com/en/support/download/deco-s7/#Firmware

How to Update the Firmware of Deco (method 2)

Wait for your reply and best regards.

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#2
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Re:Can't remotely manage Deco app
2024-03-14 14:16:34

  @David-TP thanks a lot for your support. I upgraded the firmware and it works like a charm. I can remotely access and manage the system now. Deco S7 can have max 6 packs, right? 

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Re:Can't remotely manage Deco app
2024-03-15 00:55:26

  @TungLCHome 

Hi, yes,

For a pure WiFi Backhaul Mesh system, we recommend up to 6 units in one Deco Mesh network.

How many Deco units can I add to my Deco mesh network?

Best regards.

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