Can't remotely manage Deco app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can't remotely manage Deco app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't remotely manage Deco app
Can't remotely manage Deco app
2024-03-12 06:32:38 - last edited 2024-03-15 00:55:32
Model: Deco S7  
Hardware Version:
Firmware Version:

I setup a Deco S7 3 pack at my company and it works fine. However when I went out of my company, Deco app shows blank page Let's begin. I can't access the system remotely. So I don't know if this is a bug or it works that way. Hope you guys can help. Thanks a lot! 

  1      
  1      
#1
Options
1 Accepted Solution
Re:Can't remotely manage Deco app-Solution
2024-03-13 07:16:25 - last edited 2024-03-15 00:55:32

  @TungLCHome 

Hi, Thank you very much for your feedback.

May I know your current firmware version of Deco S7?

It is suggested to update the firmware to the latest 1.4.5 Build 20231128 first:

https://www.tp-link.com/en/support/download/deco-s7/#Firmware

How to Update the Firmware of Deco (method 2)

Wait for your reply and best regards.

Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Can't remotely manage Deco app-Solution
2024-03-13 07:16:25 - last edited 2024-03-15 00:55:32

  @TungLCHome 

Hi, Thank you very much for your feedback.

May I know your current firmware version of Deco S7?

It is suggested to update the firmware to the latest 1.4.5 Build 20231128 first:

https://www.tp-link.com/en/support/download/deco-s7/#Firmware

How to Update the Firmware of Deco (method 2)

Wait for your reply and best regards.

Recommended Solution
  0  
  0  
#2
Options
Re:Can't remotely manage Deco app
2024-03-14 14:16:34

  @David-TP thanks a lot for your support. I upgraded the firmware and it works like a charm. I can remotely access and manage the system now. Deco S7 can have max 6 packs, right? 

  0  
  0  
#3
Options
Re:Can't remotely manage Deco app
2024-03-15 00:55:26

  @TungLCHome 

Hi, yes,

For a pure WiFi Backhaul Mesh system, we recommend up to 6 units in one Deco Mesh network.

How many Deco units can I add to my Deco mesh network?

Best regards.

  0  
  0  
#4
Options

Information

Helpful: 1

Views: 530

Replies: 3

Related Articles