TP Link Deco App became unstable after recent X50 upgrade
TP Link Deco App became unstable after recent X50 upgrade
So, a week ago I upgraded all my Deco to 1.2.0 Build 20231229 Rel 43148 (at least this is what the app shows) and after that Deco app became very, very unstable. Main problems:
-it continously shows that all 3 access points are offline (they are not!)
-it quite often fails to fetch online devices with a suggestion to reboot everything
-i can't reboot the whole systems because it says that there is no connection to main deco
-as I enter the app, I see the message that Cloud Service does not work properly and deco was not found
Errors are present even when i am on a cellular network (5G)
The internet connection however, is rock solid, I get my 900/200 all the time at main deco at all three access points. Here is what I tried:
-rebooting whole deco system numerous times
-reinstalling the app
-installing Deco app on other devices (kids' tablets, wife's phones) and problem persists even there, on freshly installed device.
Any suggestions?
EDIT: Even the web interface says the access points are down...
Details on firmware:
Living Room
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Gabinet
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Garaż
X50(1.2)
1.2.0 Build 20231229 Rel. 43148
-
Bedroom
X50(1.0)
1.4.1 Build 20231122 Rel. 40485
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@Happy_x50 thanks for your reply. I have already sent screenshots and logs via app as suggested on comments above. Hope they find a root cause and fix soon.
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@Happy_x50
Did anyone ever see this issue get fixed? I bought the Deco X55 but am nervous to update my firmware. It has some nice features but not worth it if it still has major issues.
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@Jduke7 unfortunately I still face these problems, so I wound not upgrade firmware on your X55.
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@SteveWex no update at all. Still, all my decos are solid green, but the app shows total nonsense.
This really bugs me, I am seriously considering replacing X50 with another model, because my network is completely unmanageable.
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@David-TP any update on that issue? Still no new firmware for V1.2 and I am still facing horrible issues with the app!
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@VinnyV I have seen an update for x50 v1.2, but it is currently at beta stage. I'll try to upgrade as soon as it will be official.
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Any updates on the issue?
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Helpful: 2
Views: 1825
Replies: 20