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USB 3.0 to Gigabit Ethernet Network Adapter no longer recognized on Dell Inspiron 16-5620 Windows 11

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USB 3.0 to Gigabit Ethernet Network Adapter no longer recognized on Dell Inspiron 16-5620 Windows 11

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Cooper2024

2024-03-19 19:27:07 - last edited 2024-03-20 11:43:19

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Registered: 2024-03-19

USB 3.0 to Gigabit Ethernet Network Adapter no longer recognized on Dell Inspiron 16-5620 Windows 11

2024-03-19 19:27:07 - last edited 2024-03-20 11:43:19

Model: UE300

Hardware Version:

Firmware Version: unknown

No Hardware or Firmware info on label (where to find?)

Has worked fine (plug & play) on 6 mth old pc.

For several days connection has been dropping

now when I connect adapter after startup, the pc beeps

and recognizes new device and asked what should be done with it.

When I connect adapter with Device Manager running the adapter

is displayed under Network Adapters but only stays for several seconds.

There was a firmware update outstanding from Dell, I applied that but

the problem continues.

I've tested the network cable and adapter on two other PCs (Dell XPS 2720 windows 10

and Dell Inspiron 27 7720 AIO windows 11) on both of these the adapter works fine.

co-pilot suggests I may need a v4 tp-link driver, if so, what's my route to success?

1 Accepted Solution

Cooper2024

LV1

2024-03-20 11:43:05 - last edited 2024-03-20 11:43:19

Posts: 5

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Solutions: 1

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Registered: 2024-03-19

Re:USB 3.0 to Gigabit Ethernet Network Adapter no longer recognized on Dell Inspiron 16-5620 Windows 11-Solution

2024-03-20 11:43:05 - last edited 2024-03-20 11:43:19

@David-TP

thank you for your reply David.

I followed your Realtek link but was still unsure what driver to load.

It still bothered me that Device Manager briefly recognized the adapter and

more followup there indicated that the adapter was not enabled.

After enabling it I was able to view details and saw active driver was

Realtek 11/5/2022 ver 1153.10.20.1104. I connected my network cable to

the adapter and the other end to the network connection on my eero 6 wifi node

and the internet access icon on laptop immediately changed from wifi to wired.

So, I'm back in business for now. I'll mark this post as Solved (if I can)

Recommended Solution

4 Reply

David-TP

2024-03-20 08:27:30

Posts: 12841

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Re:USB 3.0 to Gigabit Ethernet Network Adapter no longer recognized on Dell Inspiron 16-5620 Windows 11

2024-03-20 08:27:30

@Cooper2024

Hi, You can refer to this link to identify the hardware version:

How to find the hardware and firmware version of my TP-Link device

I found UE300 uses the same chip-RTL8153 from V1 to V4. So I think if the current version did not work well with Dell Inspiron 16-5620 Windows 11, changing the hardware of the UE adapter might not help.

Maybe you could install the driver here to see whether it helped:

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

Thank you very much and best regards.

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