Deco Random Disconnection

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Deco Random Disconnection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Random Disconnection
Deco Random Disconnection
2024-04-22 19:26:44
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.0.6 Build 20240307 Rel. 59968

Hi,

 

My Deco keep disconnecting randomly. It usually happy few times per week and resumes in 1-2 minutes.

 

Log file attached.

 

Thanks.

 

File:
log-2024-04-23.zipDownload
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#1
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3 Reply
Re:Deco Random Disconnection
2024-04-23 06:06:16

  @JL7 

Hi, welcome to the community.

Can you help me check more details about the random disconnection, such as:

Have you seen any Deco BE65 turn red or flashing red?

What is the internet connection type for BE65 under Deco APP>More>Internet Connection?

And who is your internet service provider?

 

Please also refer to the following post for more suggestions:

Fix unstable connection when connected to the Deco network(case 1)

Best regards.

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#2
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Re:Deco Random Disconnection
2024-04-23 08:53:39

  @David-TP 

 

Hi David,

 

It keeps on a white light

 

The Internet Connection Type is Dynamic IP

 

ISP is HKT Netvigator

 

 

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#3
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Re:Deco Random Disconnection
2024-04-24 02:41:52

  @JL7 

Hi, I checked the user manual of Deco BE65 and there hasn't been a white light on the BE65. Do you mean solid green?

 

If Deco is still solid green, it should still be online.

So when you mentioned "Deco keeps disconnecting randomly", do you mean the mobile clients are randomly disconnecting and reconnecting to the Wi-Fi Deco?

What are the model numbers of these devices?

Did you observe similar issues on the Ethernet-connected devices?

It is also suggested to disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced first'

Then turn off "Mesh Technology" for these mobile devices:

Thank you very much and best regards.

 

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#4
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