Envoi de SMS impossible

Envoi de SMS impossible

Envoi de SMS impossible
Envoi de SMS impossible
2024-05-05 17:11:09
Model: Deco X50-5G  
Hardware Version:
Firmware Version:

Je n'arrive pas à envoyer de SMS depuis l'appli Déco avec mon X50 5g  et une carte Free. 

Par contre je les reçois correctement. 

Où est le problème ? 

Merci. 

  0      
  0      
#1
Options
3 Reply
Re:Envoi de SMS impossible
2024-05-06 01:47:36 - last edited 2024-05-06 08:15:34

  @PatriceLep 

Hi, welcome to the community.

Would there be any error message when the Deco APP failed to send an SMS?

Could you please refer to this link to help me submit the Deco APP log?

How to submit Deco APP log

By the way, are you able to send out an SMS when the Free SIM card is put into the mobile phone? Or did the SMS on Deco X50-5G work with another SIM card?

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:Envoi de SMS impossible
2024-05-06 06:55:02

  @David-TP

Hi, thank's for the answer.

 

There's no message when I send an SMS.

I receive the SMS.

My Sim card works with my smartphone and whas fully working with a Huawei 4G.

 

Is there a special format for writing the phone number  ?

  1  
  1  
#3
Options
Re:Envoi de SMS impossible
2024-05-06 09:05:10

  @PatriceLep 

Hi, Thanks for the update.

I didn't see any special format mentioned in the configuration guide here:

https://www.tp-link.com/en/support/faq/3081/

 

I would like to follow up on your case via email and consult with the engineers first to see whether they have any other suggestions.

Thank you very much and best regards.

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 170

Replies: 3

Related Articles