Deco - Parental Control - no more history available

Deco - Parental Control - no more history available

Deco - Parental Control - no more history available
Deco - Parental Control - no more history available
2024-05-10 11:23:41
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.6.3

Devices online still visible on Parental Control View

However no history avaiable. All history pages are blank from 7 May on

Have rebooted it all many times. But History still blank/empty.

Thanks

  4      
  4      
#1
Options
10 Reply
Re:Deco - Parental Control - no more history available
2024-05-11 03:12:16

  @JeanPierre 

Hi, welcome to the community.

I saw a similar feedback a few days ago:

https://community.tp-link.com/en/home/forum/topic/666370

Did you experience the same issue?

Since the attached picture is about the Reports>Parental control, If you go under a specific parental control profile, can you view any insight history, such as:

Could you please also refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Thank you very much and best regards.

  0  
  0  
#2
Options
Re:Deco - Parental Control - no more history available
2024-05-11 14:55:43

  @David-TP 

Thanks David,

This is not exactly the same App interface than in your example but I believe it is the same pb

 

* Parental Control is active

* Profiles are well set up and active

* through the profiles we can see who is active and how many devices are online

* but no history is available or recorded

* this have been working fine for years and stopped the day I mentioned in the previous post

 

Thanks,

Jean-Pierre.

 

===

  4  
  4  
#3
Options
Re:Deco - Parental Control - no more history available
2024-05-11 14:59:23
I have now submitted my Deco App Log Thanks a lot Jean-Pierre.
  2  
  2  
#4
Options
Re:Deco - Parental Control - no more history available
2024-05-13 08:30:43

  @JeanPierre 

Hi, Thanks for the update.

Can I have the ticket ID number of the APP logs, such as TKID24023xxxx?

I didn't find any logs under your community registration email so I think the Deco M9 Plus might be bound to another email.

Best regards.

 

  0  
  0  
#5
Options
Re:Deco - Parental Control - no more history available
2024-05-13 09:08:49
Good morning. The deco is bound to my email. Where can I find the ID of the APP logs? Thanks.
  2  
  2  
#6
Options
Re:Deco - Parental Control - no more history available
2024-05-25 13:35:36
Same issue Deco M5
  4  
  4  
#7
Options
Re:Deco - Parental Control - no more history available
2024-05-28 21:55:08

  @AT80 Thanks for sharing. I hope TP-LINK will take this issue seriously since it seems we are a couple of customers facing the same issue.

  4  
  4  
#8
Options
Re:Deco - Parental Control - no more history available
2024-06-01 09:10:23

  @JeanPierre  any update?

  2  
  2  
#9
Options
Re:Deco - Parental Control - no more history available
2024-07-15 21:24:02

  @JeanPierre I have the same issue.

History is all empty. It used to work ok.

  0  
  0  
#10
Options
Re:Deco - Parental Control - no more history available
2024-07-15 21:27:01

  @a4refillpad I reset the whole network and it is working again.

  0  
  0  
#11
Options

Information

Helpful: 4

Views: 1033

Replies: 10

Related Articles