cannot update or manage Deco network

cannot update or manage Deco network

cannot update or manage Deco network
cannot update or manage Deco network
2024-06-17 20:01:10 - last edited 2024-06-17 20:02:15
Model: Deco M4  
Hardware Version: V1
Firmware Version: 1.6.1

Hi,

 

I have 3 Deco M4s in use at home for several years now and the wifi network works fine.

They work in AP mode. All 3 decos are connected via cable to the main router.

 

However the deco app did not work OK (it worked fine in the past)  every time the message about 2 decos being offline, while they are online.

I wanted to run a network optimalization, scanning : detection failed. Also I am unable to update the firmware and add a new Deco.

 

I decided to re-install the app. mm, TP link account password: I don't remember, so I performed a reset.

After that I was able to login the app. Now the 3 decos show online, but the mac and IP addresses of them are not shown.

Also I cannot see the connected clients.

 

And it does not show the current SSID and guest network, when selecting Guestnetwork it asks me to set it up first...

I even cannot turn off the LED.

It says I am the owner of the network, but not the manager ?

 

I also cannot login via http://tplinkdeco.net/webpages/index.html , it asks for the password of the TP link owner ID.

When I enter the password I set earlier (to login the app), it says : wrong password.

 

So I am a little bit lost.....

 

 

The app sees the decos but not the wifi network. I also cannot manage it...

 

What can I do ?  

 

 

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#1
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3 Reply
Re:cannot update or manage Deco network
2024-06-17 20:52:59 - last edited 2024-06-17 20:58:16

I tried several old passwords and finally I was able to log into http://tplinkdeco.net/webpages/index.html

But the password on this webpage is now different from my TP LINK account...

 

Also here the message that 2 decos are offline, but are not in reality:

 

The names of the decos are also differrent than in reality.

I can only view the IP address of the main deco. I cannot see any connected clients.

I can see the main wifi network and guest network in this settings screen.

Firmware: 1.6.1

 

So I am not sure what goes wrong here....

 

 

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#2
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Re:cannot update or manage Deco network
2024-06-18 05:55:41 - last edited 2024-06-18 05:56:51

  @AdeG 

Hi, Thank you very much for the feedback.

Could you please leave me a message with the actual MAC address on each Deco unit?

By the way,  how long have you had the Deco M4? Did the issue just start recently?

Have you made any change recently, like an APP upgrade or something else?

 

If possible, could you please help me run a simple test:

1. factory reset one the satellite Deco M4 by holding the reset pinhole for 1s.

2. Wait for its LED light turning to flashing blue.

3. Start creating a new Mesh network with a different SSID.

How to Create a New Network in the Deco App

4. Then test on the Deco APP whether you are able to edit the wireless settings and manage Deco properly.

Wait for your reply and best regards.

 

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#3
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Re:cannot update or manage Deco network
2024-07-01 20:11:03 - last edited 2024-07-01 21:19:41

Problem solved!

 

I tried to login directly onto the web page of each deco unit and I was not able to log onto the main unit.

It did not say : wrong password, it just did not react when I tried to log in.

So I just did a power cycle of the main unit ,was able to log on again and all works fine, including the app !

 

 

 

 

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