New Phone, Cannot manage my network On App
Hi,
I have a new phone, downloaded the Deco app.
I have signed under the same account as before and my Decos show but says cannot fresh so I cannot see what is connect to my Decos or manage them.
There is no Network name showing but I am connected to the Internet via the Deco...
How can I fix this without resetting the whole network amd setting up from scratch again?
Thanks
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Hi, Thanks for the feedback.
Can I have the model number of your Deco?
How about the current Deco APP version?- you can find it under "三" on the top left>APP settings>About.
"my Decos show but says cannot fresh"
--Can I have a screenshot of what you can see on the Deco APP now？
Wait for your reply and best regards.
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Hi, Thanks for the update.
Could you please refer to this link to help me submit the Deco APP log:
There were several feedbacks about 3.9.22 recently and I think there might be something wrong with this version.
Could you please install the 3.8.215 here to see whether it helps with the current issue:
https://community.tp-link.com/en/home/forum/topic/764214?replyId=1501168
Wait for the reply and best regards.
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