WAN dets disconnected after reboot or power cycle

WAN dets disconnected after reboot or power cycle

WAN dets disconnected after reboot or power cycle
WAN dets disconnected after reboot or power cycle
2024-07-16 08:28:54
Model: Archer A5  
Hardware Version: V4
Firmware Version: Archer A5(EU)_V4_190125

Archer A5 wan gets disconnected after reboot. But it gets restored only when I plug out the cable from WAN port and put it back in.

My ISP uses PPPoE. My query is whether this is a router issue or wire issue or ISP issue.

But if its Wire or ISP issue, then it would not connect in the first place when I manually plug out the WAN cable and re-insert back in.

What can be the possible fix?

Please help. Thanks.

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#1
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3 Reply
Re:WAN dets disconnected after reboot or power cycle
2024-07-17 03:25:07

  @_sanket_ 

 

Hi, thanks for posting question here.

May I confirm when you started using the router? When did the issue start happening? And is it the original power adapter?

 

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#2
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Re:WAN dets disconnected after reboot or power cycle
2024-07-17 06:08:58

Hello  @Marvin_S 

I started using the router 3.5 years back but am facing this issue since last 10 days. I can confirm that the power adapter is original which came with the box.

 

Thanks,

Sanket.

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#3
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Re:WAN dets disconnected after reboot or power cycle
2024-07-18 08:35:12

  @_sanket_ 

 

Hi, I am afraid it is hardware issue, you may contact retailer or local support to confirm warranty.

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#4
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