Range extender cannot find 5Ghz due to region restriction

Range extender cannot find 5Ghz due to region restriction

Range extender cannot find 5Ghz due to region restriction
Range extender cannot find 5Ghz due to region restriction
2024-07-26 10:44:55 - last edited 2024-09-04 02:22:38
Model: RE505X  
Hardware Version: V2
Firmware Version:

I am setting up a Tp-link RE505X but I cannot find the 5Ghz host network because it is an EU model and the 5Ghz host network is on channel 149

 

https://www.tp-link.com/ae/support/faq/1314/

The range extenders with EU version, which can be verified by the device bottom sticker, only supports Band 1/2/3, they don’t support Band 4 channels on 5GHz  to comply with CE certification in Europe. If your host Wi-Fi is fixed on Band 4 channels, the TP-Link range extender will not see it.

V Band1: 36-48   (36,40,44,48)
V Band2: 52-64   (DFS) 
V Band3: 100-140 (DFS)
X Band4: 149-165 (149,153,158,161,165)

 

The host network is not in my control so I cannot change its channel.


The problem here is I do not live in Europe, I'm in Vietnam and I bought this device from the official distributor in Vietnam

There is no international firmware for this device, only EU

https://www.tp-link.com/vn/support/download/re505x/#Firmware

 

Why do I have to comply to EU regulation while I do not live there and why do you sell EU device outside of EU

Now I sit here with a device that cannot do anything, wasting my money

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Re:Range extender cannot find 5Ghz due to region restriction-Solution
2024-08-01 03:09:33 - last edited 2024-09-04 02:22:38

  @skyline159 

Hi, Thank you very much for the feedback.

I'm sorry for the inconvenience. If you don't mind, I hope you could email the local technical team in Vietnam to inform them that they might need to confirm that the locally sold products need to be updated.

https://www.tp-link.com/vn/support/contact-technical-support/#Hotline-Support

Thanks again and Best regards.

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Re:Range extender cannot find 5Ghz due to region restriction-Solution
2024-08-01 03:09:33 - last edited 2024-09-04 02:22:38

  @skyline159 

Hi, Thank you very much for the feedback.

I'm sorry for the inconvenience. If you don't mind, I hope you could email the local technical team in Vietnam to inform them that they might need to confirm that the locally sold products need to be updated.

https://www.tp-link.com/vn/support/contact-technical-support/#Hotline-Support

Thanks again and Best regards.

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