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Deco stops Airtel (ISP) modem from working

Deco stops Airtel (ISP) modem from working

Deco stops Airtel (ISP) modem from working

2024-08-05 10:27:03

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Registered: 2024-08-05

Deco stops Airtel (ISP) modem from working

2024-08-05 10:27:03

Model: Deco M5

Hardware Version:

Firmware Version:

I have an Airtel fibre connection in Gurgaon (India). I installed Deco M5 in January 2024 to extend the coverage in my house. It was working fine until yesterday when i started getting patchy network in my wifi. It kept disconnecting. The Airtel (ISP) modem works fine if I disconnect the Deco device, however, the moment i reconnect Deco to the Airtel modem, the ISP's modem also stops working and says no internet available. Have tried multiple times since yesterday to no avail. Please help

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2024-08-06 07:52:27

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Re:Deco stops Airtel (ISP) modem from working

2024-08-06 07:52:27

Hi, Is the Airtel modem back online already?

If the ISP modem is active now, for the "patchy network" of Deco M5, can you help me check more details:

1. Which case here is more like your current network issue?

Fix unstable connection when connected to the Deco network

I think it might be the case 3

It is also suggested to set a different Deco as the main Deco in case the instability issue was caused by a specific unit:

How to replace the main Deco with another Deco

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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2024-08-05 10:27:03

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Registered: 2024-08-05

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