I have a Deco X50-5G (bought last May 2024) that was working fine as a 4G/5G router and, all of a sudden, I got home and, bang:

1) the LED light is solid Green (meaning “Deco is all set up and connected to 4G/3G”), but it does not broadcast a Wi-Fi signal, so I have NO access to it;

2) the LED is solid Green even WITHOUT the SIM card (but does not broadcast a Wi-Fi signal);

3) after I power on my Deco the first colour of the LED that appears (in about 5-6 seconds) is solid Green and stays that way forever;

4) it does NOT even reset when pressing the reset button for more than 1s: the LED continues solid Green while I press the reset button and continues solid Green afterwards (the LED should turn pulsing Yellow and then solid Yellow); therefore I cannot set it up again from scratch.

In order to have internet I had to resort to my old Archer MR200 which, with that same SIM card, works perfectly.

What should I do?

Thanks in advance for your help,

Jorge Belo