WhatsApp calling not connecting when on WiFi

WhatsApp calling not connecting when on WiFi

WhatsApp calling not connecting when on WiFi
WhatsApp calling not connecting when on WiFi
2024-09-16 16:08:20
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.12 Build 20240813 Rel. 33006

Hi, when I try to make a WhatsApp call on my Android phone, it does not connect and the call ends.  WhatsApp calling works when I try on mobile data or on other WiFi networks.  It also works on other Android and Apple devices but not on my Samsung Galaxy S23 Ultra.  Can anyone please help me resolve this?  Thank you in advance!

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Re:WhatsApp calling not connecting when on WiFi
2024-09-18 07:55:42

  @Katie2 

Welcome to the community.

Have you tried to disable "Fast Roaming" and "Beamforming" on the Deco APP>More>Advanced?

It is also suggested to turn off "Mesh Technology" for Samsung Galaxy S23 Ultra on the Deco APP:

I also noticed there is similar feedback on the Samsung community:

https://eu.community.samsung.com/t5/galaxy-s23-series/whatsapp-not-working/td-p/10244926

Have you ever contacted Samsung support to see whether there is any system update for S23 Ultra?

Thank you very much and best regards.

 

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Re:WhatsApp calling not connecting when on WiFi
2024-09-19 08:41:19

  @David-TP 

Hi David, I've turned off "Mesh Technology" and disabled "fast roaming" and "beamforming" but the problem persists. Any ideas on what I can do next?

 

Best, Katie2

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