Deco not showing all clients lots off line
Just setup Deco S7 AC1900 x 3 turned WiFi off on my router, but still have many clients off line 42 online across all 3 Deco's 37 off line. I have reset router and reset all Deco's.
Have changed Router/Modem from Homehub2 to Archer VR2100 still showing offline, all Deco's updated and the app. Help please
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Hi,
The offline devices are the ones that have connected to the Deco WIFI but are not connected at present.
You can manually delete them from the list.
If you find that the devices are now connected but they still show up in the offline client list, please check the following information:
1. What kind of devices are they?
2. Are they connecting to the main WIFI now? Please confirm the MAC address.
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Thanks for your reply have deleted all off line Clients, they have not appeared in the online clients, there are various example Ring doorbell, samsung tablet, various Kasa plugs Kp115 and HS100 these were in the off line list. Should I reboot, sorry for being thick new to mesh Mac Address. 74-FE-CE-F3-4E-10
Thanks
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Hi,
Are they actually connecting to the Deco WIFI and working normally?
If so, you can reboot the devices and reopen the Deco APP and check if they can appear in the online list.
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