deco x60 zero devices connected

deco x60 zero devices connected

deco x60 zero devices connected
deco x60 zero devices connected
2024-10-21 18:15:06 - last edited a week ago
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.2.9 Build 20240722 Rel. 43212

Hello,

I have a mesh system consisting of three x60 decos connected via ethernet cable to my main router.
I purchased the system over a year ago and it has always worked very well. However, for a few weeks now I have noticed a degradation in performance.
Today I noticed that all the devices in my house were connected to only two of the decos. The third one no longer seems to accept incoming wifi connections. Although I can see it correctly from the app and the LED is green, I see that it has zero devices connected. This was my main deco until yesterday. Today I tried to reset the network and change the arrangement of my decos by moving the main one to another position in the house. Nothing has changed, I still have all the devices connected to the other two decos.
Can anyone help me?

 

Thanks a lot

 

ianez

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#1
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Re:deco x60 zero devices connected-Solution
2024-10-22 08:12:12 - last edited a week ago

Hi, thanks for the quick reply.


I had already done this test. I had deleted the network, disconnected all three decos and left only the main one. Trying to do the network setup via the app I actually couldn't detect any wifi network. The units should be under warranty (I think 3 years). Do you think I should request a replacement?

 

Many thanks

 

ianez

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Re:deco x60 zero devices connected
2024-10-22 03:02:03

  @ianez 

Hi, Thank you very much for the feedback.

I wonder whether the Wi-Fi module of this unit is broken. If we switch it back to the main Deco and temporarily power off the rest 2 satellite Deco X60s, can you still detect the Wi-Fi network of Deco?

 

Wait for your reply and best regards.

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#2
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Re:deco x60 zero devices connected-Solution
2024-10-22 08:12:12 - last edited a week ago

Hi, thanks for the quick reply.


I had already done this test. I had deleted the network, disconnected all three decos and left only the main one. Trying to do the network setup via the app I actually couldn't detect any wifi network. The units should be under warranty (I think 3 years). Do you think I should request a replacement?

 

Many thanks

 

ianez

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#3
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Re:deco x60 zero devices connected
a week ago

  @ianez 

Hi, yes, I think you should start the warranty request.

Best regards.

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