TL-WPA4220 5.0 disconnects for no reason

TL-WPA4220 5.0 disconnects for no reason

TL-WPA4220 5.0 disconnects for no reason
TL-WPA4220 5.0 disconnects for no reason
2024-11-16 15:52:03
Model: TL-WPA4220  
Hardware Version: V5
Firmware Version: 1.0.12 Build 230309 Rel.64136n (6985)
TL-WPA4221 KIT - AV600
Hardware Version: TL-WPA4220 5.0
Firmware Version: 1.0.12 Build 230309 Rel.64136n (6985)
A few days ago I updated to the latest version (from 20220613-rel68081) but the device disconnects,
 disappears from the network and does not respond.  I have to unplug it and plug it back in to make it accessible again.
When it works it's great, better than the previous firmware version. Unfortunately, it is not possible to downgrade from this version.
I'm looking for help to solve the problem.

 
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Re:TL-WPA4220 5.0 disconnects for no reason
2024-11-18 09:38:02

Hi  @zlucio 

 

If you are experiencing an unstable internet connection on your TP-Link powerline devices, or the Powerline LED frequently turns off, here are some steps you can take to troubleshoot the issue:

    1. For wired powerline adapters, check if Power Saving Mode is enabled. You can disable it using the tpPLC utility. Refer to this FAQ for detailed instructions:

How to enable/disable power saving mode on powerline adapters

 

    2. Move the powerline extender closer to the router and the powerline adapter. Placing them in the same room for testing.

    3. Test the internet connection by connecting your client devices directly to the main router. This will help determine if the issue is specific to the powerline connection or if it's a problem with the router itself.

    4. If the problem seems to be isolated to a specific client device, try connecting that device to a different network to see if the issue persists. Additionally, you can try using different Ethernet cables or ports for wired client devices to rule out any potential cable or port issues.

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