Apple product are unable to have a stable connection with the router

Apple product are unable to have a stable connection with the router

Apple product are unable to have a stable connection with the router
Apple product are unable to have a stable connection with the router
2024-11-21 18:25:10
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.0.11 Build 20240807

I have been using the new router BE550 for a week and there is always a connection problem with Apple products like iphone or ipad.Sometimes I can access to internet,but there are chances that I cannot after I tried to reconnect to the router.It shows that I did connect to the router, but a loading icon keep appearing near my SSID and I cannot access to internet.I tried resetting my iphone network setting, rebooting router and my phone but none of them worked.What should i do?(It happens to both 2.4/5 GHz and 6 GHz)

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Re:Apple product are unable to have a stable connection with the router
2024-11-22 09:53:53

 Hi @benso0919 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

 

Thank you.

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