Wired connections are not properly shown on the correct device.

Wired connections are not properly shown on the correct device.

Wired connections are not properly shown on the correct device.
Wired connections are not properly shown on the correct device.
Yesterday - last edited Yesterday
Model: Deco X10  
Hardware Version:
Firmware Version:

Hi,

 

I've this setup:

 

ec93c489769d454282da4ca08ed42c54

 

I'm using a bunch of cabled device on 'Washok', but they do not show up connected to 'Washok'. I can find them on 'Meterkast', but they are actually connected to Washok, on the second ethernet port.

 

I tried swapping the ethernet cables from port 1 to port 2, but that did not resolve the issue. 

 

You can see 'Meterkast' has 21 devices, while in fact it has only a couple and the majority is connected via 'Washok' via a normal switch behind it.

 

Can I do something to fix this visual representation of the devices? 

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#1
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2 Reply
Re:Wired connections are not properly shown on the correct device.
Yesterday - last edited Yesterday

  @jijookhier 

 

Hi, thanks for posting question here.

You may update Deco app to the latest from Google Play or Apple Store. Or check the information on Deco app on another phone.

Please share the model of phone and the Deco app version you are using~

It is also suggested to send app log using the email address you registered on our community follow this guide: How to collect system log of Deco App

 

 

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#2
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Re:Wired connections are not properly shown on the correct device.
15 hours ago

  @Marvin_S 

 

I'm using ios 18.1 on an iPhone 15 pro 

App version: 3.8.76

Firmware X10: 1.1.6

Logs sent.

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#3
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