Hi @HelmiIzwan,

May I know what is version of last firmware of your router?

Please provide more details about the issue with 2.4Ghz network. For example, will the 2.4G devices lose connection every time the problem occurs or will it stay connected but with no internet? 2.4G light of router will be off or still keep on?

In addition, the tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

  @Joseph-TP 

I am not sure last firmware I use, since this is first time I update this router.

Now, some og my IoT device cant connected to the router (2.4Ghz).

I have my old router, and its working fine with the old router.

Joseph-TP wrote

Hi @HelmiIzwan,

May I know what is version of last firmware of your router?

Please provide more details about the issue with 2.4Ghz network. For example, will the 2.4G devices lose connection every time the problem occurs or will it stay connected but with no internet? 2.4G light of router will be off or still keep on?

 

In addition, the tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

Hi@HelmiIzwan,

Thanks for your update. 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.